Brittany Heguy: Executive Assistant/Customer Service Specialist in Anaheim, CA
Brittany Heguy
Executive Assistant/Customer Service Specialist
Anaheim | United States
Skills
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Interests
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Industries
Fashion
Swim
Tech
Summary
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Activity
Projects
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Work experience
Dirbos
Executive Assistant/Customer Service Specialist | 07/2018 - Current
• Order, stock and maintain office and kitchen supplies.
• Prepare for client meetings, manage team lunches and events.
• Screen and route phone calls to the appropriate party.
• Greet and assist visitor and clients.
• Document policies, processes and SOPs for clients.
• Maintain company contact lists.
• Manage and maintain company calendar.
• Project lead multiple company projects for clients.
• Assist departments with tasks, issues and basic needs.
• Manage Zendesk ticketing system to ensure fast and efficient responses to clients.
• Manage and execute QA and test multiple platforms and applications such as BlueCherry, Magento, Clover and Shopify.
Birdiebee
Customer Service Representative | 10/2017 - 07/2018
• Responded to all DMs and comments across social media platforms such as Facebook and Instagram.
• Assisted with copywriting for social media posts/descriptions.
• Assisted with preparation for marketing events and photoshoots.
• Managed and processed sample orders and gifts to influencers.
• Assisted E-Commerce and Wholesale customers via email, telephone.
• Assisted with placement of orders, refunds, and exchanges via Full Circle and Shopify.
• Managed order and fulfillment status across all platforms to ensure timely process/shipping for both E-commerce and Wholesale orders.
• Coordinated with accounting/inventory to ensure accurate inventory reports and adjustments in Full Circle and Shopify.
Kohl's
Sales Associate | 10/2012 - 10/2017
• Served multiple guests while determining each of their needs and answer questions concerning products and services. Courteously handled sales, refunds and exchanges.
• Mange and execute advertising displays to highlight sales and promotional events.
• Ensured planograms were executed as directed.
• Contributed to overall sales, conversion goals, and meet individual goals.
• Ensured the store was replenished throughout the day and merchandise was set to company standards.
SwimSpot
Web Merchandising Assistant/Customer Service | 08/2015 - 10/2017
• Communicated with multiple vendors for all outside brands for product information and marketing assets.
• Assisted marketing team with sample pulls, product shots and preparation for events and campaigns.
• Reported customer feedback to marketing team and offered insight to website promotions and product reviews.
• Collaborated with internal and external teams to develop, implement, and manage site merchandising.
• Worked with Google Analytics to measure the effectiveness of website merchandising to evaluate and improve future performance.
• Assisted with website copy for product descriptions, meta tags and title tags based on SEO best practices.
• Managed and executed website QA.
• Resized images with Photoshop for 3 websites including SwimSpot.com, SwimSteals.com and Amazon.com.
• Managed import of all products in NetSuite and Content Management Systems for SwimSpot.com, SwimSteals.com, five branded websites, and Amazon.com
• Categorized all products and created landing pages for SwimSpot.com, SwimSteals.com and VYBswim.com.
• Resolved customer complaints via email, telephone and social media in a timely manner to ensure customer loyalty and retention.
• Assisted with placement of orders, refunds, and exchanges.
Diamond Hills Auto Group
Customer Care Center | 01/2015 - 08/2015
• Answered multi-line phones, returned clients calls, and scheduled appointments.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolved complaints.
Education history
Redlands East Valley High School
Diploma | 2008 - 2012
Connections
Companies (0)
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