Bryan Do: in San Diego, CA
Bryan Do
San Diego | United States
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Summary
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Work experience
Incipio Technologies, Inc.
Ecommerce Specialist | 11/2015 - 07/2017
-Handled and assessed a multitude of digital assets for product creation on the brand ecommerce websites
-Product creation and management for all online listings at Incipio.com, Tavik.com, Braven.com
-Managed and maintained Product Launch Schedule and coordinate necessary assets
-Cross-departmental coordination of product assets to meet strict deadlines
-Collaborated with Product, Web, Design, and Marketing team to build and maintain product pages, copy-edit, and ensure SEO-best practices
-Analyzed and managed inventory and sell through for all ecommerce channels including Amazon FBA and ecommerce sites
-Collaborated with Marketing Team to implement campaigns, initiatives and promotions, for ecommerce.
Incipio Technologies, Inc.
Customer Service Team Lead | 06/2015 - 11/2015
-Act as the primary liaison for all customers
-Handle all inbound communications via phone, email, live chat or social media
-Use telephones to reach out to customers and verify account information troubleshoot customer issues over the phone
-Maintain a balance between company policy and customer benefit in decision making Handle customer concerns in the best interest of both the customer and the company Process online orders
-Assist with placement of orders, refunds, or exchanges across all channels including Amazon Seller Central
-Customization project design
-Handle changes in policies
-Continuously evaluate and identify opportunities to drive process improvement that positively
impacts the customer’s experience
-Go above and beyond to consistently exceed customer expectations
SEED People's Market
Store Operations Manager | 02/2013 - 05/2015
-Management of day to day retail operations including customer service experience, staffing and training, receiving and merchandising systems, analyzing financial reports, payroll, cash handling, etc.
-Creating, improving and implementing store policies and procedures
-Buying mens & womens apparel, accessories, footwear and home goods.
-Networking with brands that fit our unique lifestyle and store for financial success.
-Store Marketing and events.
The Good/ Heart and Sole/ Barbeer
Store Operations Manager | 02/2013 - 05/2015
Customer service specialist and trainer
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Maintains store staff by recruiting, selecting, orienting, and training employees
Ensures availability of merchandise and services by approving contracts; maintaining inventories
Buyer for all retail locations ensures that all retail products are up to date with trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales record
Constant communications with sale representatives to insure all orders are met
Creating purchase orders as well as invoice reconciliations
Helped grow retail business on an average of 40% from 2013-2014
Quiksilver
Assistant Manager | 10/2008 - 02/2013
-Responsible for 45+ employees' development and growth
-Assist in managing Quiksilver's premiere flagship store and represent the highest profile and volume store on the west coast within Quiksilver Retail.
-Helped grow the store's annual volume from $5.1-$7.3 million in just over 3 years.
-To inspire our team through setting the best example.
-Display a “customer comes first” attitude by training and holding our teammates accountable for legendary customer service.
-Inspire and lead the all our teammates to provide the best service to our customers.
-Provide employees with coaching, feedback, and developmental opportunities and building effective teams.
-Promote effective leadership through example by setting standards that provide a positive, safe and fun environment.
-Assist the management team in opening, closing and various areas of operations.
Quiksilver
Store Operations Coordinator | 01/2011 - 01/2012
-One of the primary liaisons between the corporate office, district managers, and the stores, ensuring that all stores are following operational and visual directives.
-Streamline communication from corporate office departments such as Allocation, Human Resources, Wholesale, E commerce, Buying, and Marketing to retail store level reaching 100+ Stores countrywide.
-Devise and implement necessary policies and procedures to insure maximum productivity and growth in retail stores.
-Insure all policies and procedures are currently up to date and are being executed properly at store level.
Education history
Fullerton Junior college
Associate of Arts (AA) | 2012 - 2015
Irvine Valley College
Associates Degree | 2015 - 2017
Loara High SChool
Diploma | 2004 - 2008
Palomar College
Associates Degree | 2017 - 2018
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