Caitlin Street: in Surrey, BC

• Assist with the management and administration of daily operational activities and business processes • Analyze and coordinate the scheduling of business processes • Identify and mitigate business risks related to process execution • Oversee different departments working together to achieve high performance in the execution of our ongoing business processes • Liaise with relevant corporate personnel at all levels • Assist with project management by creating assignments, tracking progress, and resolving issues • Managing internal and external stakeholder relations • Provide scheduled and ad hoc reports to leadership measuring business process performance • Design and implement new business processes and process improvements • Contribute to the execution of recurring corporate-level initiatives including our annual charitable initiatives, corporate and team building events, and investor events • Conduct general and clerical office tasks

Develop network-wide process and infrastructure that enables stores to hit sales budget, and to deliver and exceptional customer experience; • Promote operational excellence and standardization by developing, documenting and implementing new standard operating procedures (SOPs); • Manage all operational procedures and timelines to deliver on-time and problem-free store openings; • Equips stores and managers with the proper tools, training guides and supplies to effectively manage the operations of their store; • Working cross-functionally with all corresponding departments in order to resolve any operational process or procedural issues, as well as make recommendations related to any identified business needs; • Relay business needs to relevant departments: Marketing, Merchants, and Production; • Oversee the execution and continuously incorporate feedback from cross-functional partners and stores; • Organize, prioritize, and manage multiple projects on tight deadlines; • Acting as a liaison between Stores and the Head Office. • Manage all aspects of store maintenance needs, including prioritizing and dispatching repairs in a timely manner, tracking and managing budgets, and approving invoices. • Creating vendor accounts for new stores and new managers; • Coordinates the logistics for conferences; including room rentals, agendas and travel; • Administrative tasks including but not limited to: action sheet, creating store calendars, building staff meeting agendas, and keeping track of store operating hours and closures. • Manage food safety & organic certifications • Lead emergency protocols • Offer leadership and consulting services to the Training Department in order to assure best practices and develop new training programs based on in store experience. • Developing and maintaining loss prevention initiatives

• Responsible for a sales team of 10 • Coaching on store policies and procedures, including flow chart • Managing sales goals • Assigning weekly sales targets to management team members. • Tracking and creating new outreach and donation opportunities. • Managing store payroll and labour • Merchandizing product for optimal customer viewing • Keeping track of Inventory and Consolidation of all selling and non-selling products • Hiring and Training new team members. • Supply ordering and management of health and safety products • Creating business summaries. • Ensuring quality control and food safety • Maintaining loss prevention standards

• Responsible for a sales team of 10 • Coaching on store policies and procedures, including flow chart • Managing sales goals • Tracking and creating new outreach and donation opportunities. • Merchandizing product for optimal customer viewing • Keeping track of Inventory and Consolidation of all selling and non-selling products • Supply ordering and management of health and safety products • Creating business summaries. • Ensuring quality control and food safety • Maintaining loss prevention standards • At this time I was also given the task of aiding our District Manager in hiring Assistant Managers, Shift Supervisors, and part time sales associates. I conducted preliminary interviews and gave my recommendations as to whether or not to move forward with the candidates.