Caity Campbell: EDI Specialist in Santa Ana, CA

• I am an in-house contact for our EDI (Electronic Data Interchange) customers, responsible for managing the order file for numerous Major Accounts (i.e. Costco, Dick’s Sporting Goods, Dillards, Target, West Marine, Zappos, etc.). Currently, I am diligently managing a $30M order file. • I am responsible for maintaining the open orders, carefully checking for any discrepancies or changes that need to be made. • I have built strong relationships with not only the Sales Reps, but with the buyers at each of these accounts, as well as my coworkers in the Sales Operations department. • I work with special programs including Full Circle, SharePoint, & GXS Active Catalog. As well as our account’s vendor sites including Vendor Central, Vendor Net, & SPS Commerce.

• Responsible for answering high volume of phone calls, emails, and live chats. • Worked with special programs including Full Circle and Zen Desk. • Worked closely with customers and the warehouse to troubleshoot all issues including short shipments, delayed packages, warranty, and spare parts inquiries. • Maintained detail-oriented productivity during the fast-paced, high priority seasons.

• Responsible for answering phone calls and emails, attending to walk-in customers and visitors, and scheduling and booking appointments for our employees. • Ran weekly and daily reports to help assist our inside sales support with their order file. • Assisted Human Resources with coordinating events, meetings, and company parties.

• Responsible for answering phone calls, attending to walk-in customers, and operating the cash register while checking out guests. • Worked hands-on with the products, ensuring the final stages were done properly. • Managed the filing system to keep an organized collection of the orders and receipts.

• Responsible for answering calls, and scheduling appointments with potentially new customers. • Keeping track of receipts; creating and updating spreadsheets for products bought and the money spent each week. • Shopping for supplies; running errands when needed.

• Responsible for manually inputting and editing data in designated Excel Spreadsheets. • Worked hands on with the warehouse staff to make sure the shipping/receiving process ran smoothly and accurately. • Built personal relationships with Ejay suppliers to obtain pertinent information regarding order status and shipment updates. • Built organized filing system to keep records easily obtainable and up-to-date. • Worked closely with peers to organize stock and inventory daily. • Daily programs used: Microsoft Word, Microsoft Excel, Vista.

• Responsible for operating the cash register while checking out guests. • Face-to-Face customer service; built personal relationship with ‘regular’ customers. • Delegated to organize stock and inventory of all items in each department within the store.