Callum Jeffery: E-Commerce Mananger in Brooklyn, NY

• Continual monitoring of Website, identifying bugs, fixing site errors. • Coordinate with writers, partners for site refreshers and inventory management • Updating front of store for a frictionless shopping experience • Creation of all media displayed on website. From product images to site tiles, videos and audio. • Shipping management • Communication with partners to maintain relationship and provide up to date inventory • Led complete company rebrand from new website, wineclub, logos and more. • Use advertising trends/analytics to improve the sites merchandising strategy • Assist with dinners and events for client tastings • Communication with distributors for the curation of wine packs.

• Created Google Sites for engaging check-in experience. • Monitored Film Staff Check In throughout the Festival • Provided designs for lanyard and passes/merch • Crowd Management Front Desk JAN 2017-FEBRUARY 2018 Williamsburg, Brooklyn NY • Front Desk Management • Checking in of guests, handling phone and email communications for prospective bookings

• Knowledge of hotel booking software including Amadeus • Check-in of customers to Royal Caribbean • Customer Service