Callum Lance: Peer Support Specialist in Jacksonville, FL

Bark on park | Jacksonville, FL

Communication Abilities Coaching and Mentoring Planning Skills Appointment Scheduling Family Assistance Safety Protocols and Procedures Schedule Management Team Collaboration Documentation and Reporting Patient Intake Patient Referrals Staff Training Regulatory Compliance Intervention Support Instilled hope by promoting positive self-disclosure and actively listening to client needs. Led support groups and facilitated one-on-one meetings with struggling individuals. Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources. Interacted with family members of individuals and shared information regarding available community support services. Referred individuals to outside resources and services for additional support. Responded to crisis situations when severe mental health and behavioral issues arose. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Managed scheduling, training and inventory control. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Delivered positive customer experiences by implementing effective quality assurance practices. Identified areas of deficiency and performed root-cause analysis to solve problems. Established behavioral modification goals and assessed progress toward goals. Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Assisted with meal planning to meet nutritional plans. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Drove clients to shop for groceries, attend doctor appointments and run errands. Aided with mobility and independence for disabled individuals and continually monitored safety. Encouraged residents to participate in activities of daily living to enhance personal dignity. Built strong and trusting rapport with clients and loved ones. Obtained sources of entertainment for clients to provide full and enjoyable daily activities. Responded to inquiries and explained product features and service advantages to potential customers. Upsold products to policyholders and potential new clients. Increased sales through consultative sales approach and focused relationship building with new and existing policy holders. Interviewed prospective clients to gather information on financial needs and discuss existing coverage. Developed appropriate quotes based on risk information. Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.