Carolyn Ramos: Property Manager in Aliso Viejo, CA
Carolyn Ramos
Property Manager
Aliso Viejo | United States
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Work experience
14 West Hotel
Property Manager | 09/2012 - Current
• Responsible for the overall success of the hotel
• Meet or exceed planned objectives for revenue and profit
• Ensuring high level of guest satisfaction are met
• Manage all areas of the hotel to achieve a friendly atmosphere of guest service and product quality
• Provide exemplary performance for staff to follow
• Be readily available and approachable for all guests
• Ensure that staff achieve or exceed guest’s service expectations
• Take proactive approaches when dealing with guest concerns
• Extend professionalism and courtesy to guests at all times
• Promote teamwork and associate morale
• Develop weekly work schedule
• Manage incoming and outgoing sales and customer service calls
• Performed all Sales activity
• Make reservation
• Manage hotel’s online website, third party website like Expedia, Hotels.co etc. and sales and marketing advertisements
• Manage and resolve maintenance issues
• Manage after hour’s line
• Set and load rate categories, rate structure, room allocations and restrictions
• Prospect new clients both leisure and corporate
• Develop promotions and sales strategies to ensure revenue growth
Ritz Carlton Hotel
Administrative Assistant | 08/2008 - 12/2012
• Manage incoming and outgoing calls
• Accounts Payable
• Successfully handles 25 to 50 invoices per month
• Assisted and supported the Director of Engineering on all Capital Projects
• Coordinate and performed a range of operational support for the Engineering Department
• Serve as a liaison to the Director of Engineering and other departments in resolution of day to day engineering operational problems
• Systematically increase office organization by developing more efficient filing/documenting
• Improve communication efficiency as primary liaison between departments, clients, and vendors
• Dispatch work order requests and follow up to ensure work was completed
• Directly support Chief Engineer in managing operation workflow
• Created spreadsheets to improve inventory management and reporting accuracy
• Liaised with vendors, contractors to order and maintain inventory of supplies and services
• Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development
• Successfully establish effective systems for record retention by creating database for daily correspondence tracking
• Consistently improve productivity, reducing costs, and resolving departmental issues
• Provide efficient customer service for both internal and external guest
Soft Brands
Strategic Distribution Advisor | 01/2008 - 06/2008
• Ensure 92 hotel clients are visible through GDS, IDS, Web Booking System and CRS
• Supported and assisted 92 hotel clients with initial implementation and training services through WebEx
• Responded with resolution to ongoing questions and technical support
• Advise hotel clients on revenue growth strategies that are implemented through their electronic distribution system
• Reviewed clients new loaded rates and update existing rates on GDS
• Implemented quality control on a daily basis of the clients GDS, IDS and other applications
• Maintain an ongoing relationship with the clients in order to provide consultative advice from a revenue growth perspective
Hampton Inn Hotel
Sales Manager | 11/2004 - 01/2008
• Increase customer loyalty by providing an excellent customer service
• Developed and performed all sales activities in assigned markets
• Achieve profits and growth line with the company’s vision and values
• Developed a business plan and sales strategies on different markets
• Attained hotel sales goals and profit
• Prepared an effective Sales and Marketing action plans
• Provided a timely feedback to Corporate Management regarding performance
• Reviewed and qualified all negotiated accounts
• Processed the RFP both National and Local
• Maintained accurate records of all Sales activity reports
• Exceed all activity standards for prospecting calls
• Maintained contact with all clients via phone call, email and visitation
Holiday Inn Hotel
Revenue Manager | 01/1998 - 11/2004
• Assisted Front Office Manager with Front Desk Operations
• Monitored the productivity on both National and Local Key accounts
• Managed hotel third party website and overall placement
• Develop 30-60-90 days revenue forecast
• Review travel agencies commission and request
• Set and load rate categories, rate structure, room allocations and restrictions
• Monitored and manage inventory overflow
• Conduct weekly revenue yield meeting with the GM, Sales Managers and Front Office Manager
• Worked closely with Sales Department to ensure all accounts are properly loaded in GDS
• Assisted accounting department with billing issues
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