Cassandra Wood: in Long Beach, CA

Utilized Magento for reconciliation of inventory adjustments, returns, & price adjustments Updated JDA with daily adjustments made in Magento for accurate inventory loss Researched & ensured accurate order fulfillment potential with WMoS daily Processed all credits, error adjustments, claims, & order cancellations from customer service Cultivated team of temps-to-hire to support eCommerce team with daily administrative tasks

Developed new best practices and improved processes for the customer service department Trained new call center employees & often acted as unofficial assistant manager Diffused highly escalated customer calls through patience, fairness, and grace

Assisted CFO with high level projects, presentations, & correspondence to affiliates Monitored 100+ vendors at all times to ensure accuracy of invoicing, reporting, & goods delivered Reconciled shipment inaccuracies & quality assurance with a multi-million dollar vendor Logged & reported on check release schedules for cash management personnel on a daily basis

Managed team for all incoming / outgoing mail, order fulfillment, grand openings, and promotional material for store events Coordinated with vendors to maintain a constant stock of company supplies