Chad Bartle: in San Diego, CA

• Responsible for managing operational teams for mortgage lending and automotive credit services. • Excel in operational efficiencies, reducing errors, improving procedure • Currently managing a team of 11 full time operations employees and five temporary employees, whose roles vary from frontline phone support to compliance and technical support. • Responsibilities include, employee development, discipline and training employees; writing and delivering performance reviews; auditing work; interviewing, hiring and terminating within company policies. • Monitor and measure team’s performance through use of quality control and productivity metrics. • Resolve escalated issues utilizing various resources. Work directly with customers and management, both inside and outside of department, to resolve issues and improve the client experience.

• Supervised a team of 11 full time operations employees and 2 part time employees. • Comprised and memorialized a comprehensive billing customer service training class that streamlines the training process to 1 week • Doubled the amount of trained billing agents within 5 months • Improved performance score ratings for Customer Service and Billing Customer Service skillsets to be in-line with corporate and industry expectations • Responsibilities include coaching, discipline and training employees; writing and delivering performance reviews; auditing work; interviewing, hiring and terminating within company policies. Monitor and measure team’s performance through use of quality control and productivity metrics. • Manage daily interactions with internal/external business partners and/or management. • Manage functions related to core product groups. Review production, performance, quality, and service level agreements. Plan staffing capacity based upon volumes.

• Consistently exceeded sales goals every quarter with sales 126% to goal • Winner of the 2011 National Kennedy Excellence Award • Ensuring applicability of products and services to meet customer needs. • Manage client portfolio, ensuring customer and prospect databases are maintained. • Represent the organization in trade shows, conferences and seminars. • Responsible for a large territory that included 14 states • Chosen to help build out the new, Bankruptcy division sales department. Tripling sales revenue in a year, to almost $3mil.

• Post-merger, continued solely in a sales executive role. • Made daily sales calls to real estate and mortgage companies, in an effort to advance the sale and gain a business commitment. • Participated in various Sales training programs that allowed me to greatly increase my knowledge and awareness of the sales process. • Conducted training classes for both our customer service representatives, and our customers. • Involved in industry-driven committees and served on community boards.

• Managed a new Title and Escrow branch with responsibilities that included the entire launch, from the ground up, establishing our presence in a new market. • Helped research, choose, negotiate, and finalize our new commercial office space. • Recruited and hired full time staff of 6, and managed that staff. • Conducted daily sales calls to real estate offices procuring new business and service current accounts.