Char Bland: in Pasaena, CA

As Customer Engagement Manager (CEM) Sales Executive, led Postal and Output Communication solutions and software sales, managing vertical alignment throughout United States and Canada. Utilized extensive experience strategically selling at all levels to provide solutions to organizations, establishing relationships with corporate-level clients to expand Pitney Bowes solution footprint. Worked with Account Technology Strategists to develop overall account plans with customers. Responsible for teaming with customer IT Organizations to build strategic relationships within accounts, articulating clear vision, generating enthusiasm and impacting multiple operating groups. • Consistently strategized to meet or exceeded aggressive quarterly and annual revenue quotas by building active pipeline of qualified leads through strategic communication, Industry council groups and attending Industry trade shows. • Generated revenue by building strategic relationships with key clients; consulted with clients to build new business, offer product options and sell CEM solutions suite to new users. • Strategized to mobilize all appropriate Pitney Bowes resources, including Sales, Technical Specialists, Consulting, Support, Product Groups and Executives, to keep customer long-term interests in focus • Maintained detailed opportunity matrixes for each target account, insuring appropriate sales support resources were available in order to accurately develop sales forecasts. • Analyzed sales metrics, formulating appropriate sales strategies to ensure company profitability; delivered technical sales presentations, driving account development for targeted clients and prospects. • Successfully sold new logos within assigned territories, obtaining maximum sales and services revenue from each account by meeting client budgets and needs. • Managed selling at most strategic level within accounts, implementing broad product and services strategy.

• Achieved annual incremental sales goal of $1M+ by cold calling and networking with prospective clients and leads, developing relationships that promoted company as potential vendor. • Developed account-winning strategies, leading calculated actions to build new business and grow existing revenue. • Partnered with manufacturer reps to strategize and win national and international accounts. • Succeeded sales goals for 2005 by winning major accounts, including Valley Crest Company, Parsons and City of Hope. • Led account management and business development of Los Angeles County account with 120K employees. Administering US Communities contract and developing opportunities within all commodities. • Monitored deployment projects, engaged resources and led diver and talent virtual teams.

Developed the justification and created the strategy for go to Market plan that expanded the New Business Segment within State and Local Government Small/Medium Enterprise accounts in the California region. As a part of this strategy identified the rational for increased segmented revenue and market strategies. Accomplishments • Grew Microsoft suite of products within top 10% of newly defined business in the State and Local Government. Increased sales revenue by approx. $1 million. • Managed process that defined problems and opportunities in accounts. • Leveraged Microsoft Value Added Reseller's and Partners to increase Microsoft licensing revenue in accounts by approx. $2 million. • Strategize with management to resolve complex customer issues resulting in excellent customer service. Developed/executed innovate programs that influenced sales and opportunities. • Implemented Small/Medium Enterprise Database to reach customers. Resulting in successful Anti-Piracy campaigns. • Established internal Customer Support TEAM to assist in the pre and post sales support that provided superior customer service to key accounts. Enabled them to maximize their current technology infrastructure. ? Identified and developed relationships with Key Associations and Organizations that leveraged Microsoft licensing potential. Increased new account base by 90% ? Identified and developed relationships with Key Associations and Organizations that leveraged Microsoft licensing potential. Increased new account base by 90%. • Built team of internal key personnel that assisted in the strategy of up-selling desktop software, business solutions and consulting services to 500 plus small/medium enterprise customers. • Developed business plan that increased revenue within territory and major accounts.