Bachelor of Science in Business Administration

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Manager, Boatyard and Service Department

Top Management

Dynamic, results-driven professional with hands-on and management experience within the luxury marine space. Strategic self-starter,
detail-oriented and passionate about delivering exceptional customer service. An advanced communicator able to deliver policy while
effectively processing inquires and existing projects. Demonstrated ability to assess, estimate, and execute ya cht repairs and
reconstructions while maintaining constant communication with all involved parties to ensure unparalleled client satisfaction.

Oversight of day-to-day business opera tions and assignment of revenue generating projects for service
team to maximize boatyard efficiency.
•	Implemented communication strategies and programs to increase customer retention and loyalty.
•	Developed staff training processes resulting in higher team efficiency, reduced downtime
•	and increased profitability.
•	Managed scheduling and operations of short and long terms projects.
•	Improved boatyard operations by implementing efficient procedures.
•	Increased profit margin on materials by 25% by sourcing materials based on profit analy sis and organizing inventory
methods.

• Marine detailing and fabrication business specializing in yacht maintenance and custom components.
• Successfully developed and marketed personalized services to an underserved market.
• Implemented exceptional customer service with ability to identify, connect and convert prospects into customers.
• Developed and executed advertising campaigns for San Francisco Bay and Delta services areas.
• Managed small crew of employees during detailing and fabrication pro jects to ensure quality and efficiency.
• Met with clients to assess needs and customize individual solutions tailored for unique marine applications.
• Built customer base with one-on-one relationship building and with enthusiastic client referrals and testimonia ls.

Owner and Operator

Find out detailed information about Chase Smith, Manager, Boatyard and Service Department in Carlsbad, CA

Chase Smith: Manager, Boatyard and Service Department in Carlsbad, CA

Chase Smith

Koehler Kraft Company Inc

Sonoma Boatworks

Sonoma State University