Christoph Clayton: Assistant Store Manager- Operations, People services, Loss prevention in MORENO VALLEY, CA

• Successfully led our team to achieve and outperform our FY23 sales plan by 57%. Taking the location from $4.5 million (FY22) and reaching $7.1 million (FY23), accomplishing the "best year ever." • Led all corporate implementations, provided team work-life balance through comprehensive/inclusive scheduling, and developed our "premium" customer service philosophy. • Implemented and cultivated payroll, inventory, and loss prevention strategies, resulting in positive PNL margins. • Utilized comprehensive sales, traffic, and product movement data analysis to gain deep insight into customer behavior and optimize profit margins. • Played a pivotal role in driving positive data results by actively supporting visual merchandising efforts. • Revamped HR and loss prevention departments by spearheading employee engagement training, implementing high-level recruiting strategies, and devising impactful product strategies. • Rated a top 10 management team through company GLINT survey: 91% Overall (#1 in Last Call Division).

• Cultivated product design and catalog of 5 different product vendors while coordinating and researching quarterly development and rollout. • Sustained a 69% profit margin across product categories through comprehensive market research. • Examined process bottlenecks in the department using business knowledge frameworks that resulted in a 75% decrease in physical paperwork. • Met strict deadlines, directing moving parts in the product team, and orchestrated a well-designed supply-chain flow with proper product knowledge. • Operated the department within a strict budget using financial analytics that never surpassed a 10% impact on cost vs. sales. • Overhauled market data research to assess product health through a <3% product loss due to expiration or EOL. • Used project management analysis to determine resource requirements and procured necessary equipment and software well below the allowed budget (awarded 2020 "exceeding results" award).

• Performed statistical analyses that resulted in data processing for operational and forecasted team needs. • Motivated team to consistently deliver effective selling behaviors through coaching and recognition while achieving a $40 million year (FY17). • Explored empowering employee culture focused on communication and equipping employees with tools to meet customer needs independently while maintaining an NPS of +85%. • Fostered a +56% product margin with a 2.5 margin turn time through product life-cycle management. • Verified long-term team member excellence by implementing updated and continuous training initiatives by developing 15+ specialists and 20 FT team members

• Spearheaded and promoted a safe work environment through process adherence, resulting in a 5% shrink level. • Presented team meetings and forums to share information, communicating daily with over 50 team members. • Led departmental strategy, innovation, and continuous improvement while embracing change, resulting in a department score of 98%. • Developed talent to its full potential through training, consistent feedback, and coaching (over 200 team members). • Provided personalized, friendly, and knowledgeable product knowledge services to drive customer satisfaction and increase new - monthly targets. • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.