CJ Thomas: Gear Guide in Pismo Beach, CA

As a Burton Guide, I determine customer needs via phone, email, and online chat to quickly establish a solution and solve the problem at hand. Educating customers about Burton, Analog, and Anon products that are most suitable to their needs is a crucial part of my role.

• Owner/ Partner, September 2018 - January 2020 • Accepted invitation to become 20% shareholder in company. • Sold equity position back to management due to wife’s career re-location • Director of Marketing, September 2018 - March 2020 o Oversaw & ran all social media platforms (Facebook, Instagram & Twitter) o Consistent monthly growth of followers on all 3 platforms o In charge of all media & advertisement expenditures and OPEX. o Worked extensively with third party ad & graphic design agencies on all advertisements & paid targeted social posts • Head of Latin America: May 2011 - September 2018 o Responsibilities include product development, direct client management, travel logistics, foreign vendor relationship management. o Latin American division responsible for 30% consolidated, corporate revenue o Oversaw booking operations for over 20 properties in 8 countries. o Consistently high client satisfaction reflected in customer surveys. o Implemented numerous new operations/ properties throughout Central & South America. o Grew both Central and South American products have increased overall corporate sales by average of 22% • Extensive travel throughout South & Central America which has led to in depth cultural knowledge & personal relationships that has enabled me to excel in my current position • Surf Travel consultant and advisor on South Pacific & Indonesian resort properties. • Extensive travel throughout the Mexico, Central America, South America, South Pacific & Indonesia