Darlene Young: E-Commerce Service Representative in Long Beach, CA

• Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Partnered on multiple projects geared to improve order automation and site usage within multiple sales channels. • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. • Manage and review product presentation on site to ensure correct categorization, images, copy, pricing • Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files. • Communicated with and supported sales, marketing and administrative teams. • Answered product questions with up-to-date knowledge of sales and store promotions. • Supervised and directed all merchandise and shipment processing.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Recommended products and services aligned with customers' needs and preferences. • Oversaw receiving and stock management functions. • Capitalized on upsell opportunities with new and potential customers. • Responded to customer requests with friendly, knowledgeable service and support. • Verified data integrity and accuracy. • Responded to customer requests via telephone and email.