Dakota D: Client Services and Social Media Specialist in Tempe, AZ

• Created reports of continuous improvement for clients based on on-site quantitative observations. • Performed full website and social media audits with suggestions for change for client companies, and presented these audits to decision makers. • Designed engaging and informative print materials using Publisher, Photoshop, and InDesign. • Led and executed the complete redesign of the www.kbrewerconsulting.com website using WordPress. • Filmed and edited promotional videos for clients to be used in emails and on their websites.

• Perform full website UI and UX audits for improved messages and navigation. • Created social media metrics to measure the effectiveness of marketing efforts. • Write engaging website copy, and promote clients with SEO and social media outlets: Facebook, Twitter, Pinterest, Meetup, YouTube, Instagram, and promotional videos. • Design and implement targeted, message-specific marketing campaigns.

• Facilitated the design of business processes to enhance efficiency and quality. • Assisted with the launches of over 60 new chapters, including on-site events, website development, training, and marketing. • Documented dynamic new processes by writing all company standard operating procedures for HQ, and all of our 50+ domestic and international branches. • Developed metrics for tracking sales and the progression of projects for 500 domestic and international metro areas. • Researched, implemented, and trained others on a CRM system that coordinated with three databases. • Wrote training guides and resources for on-boarding Executive Directors with varying cultural backgrounds. • Designed and led all live training webinars with more than 50 on-boarding Executive Directors, and was their point of contact throughout their training. • Led successful product development of a monthly Virtual Event series for 10 months, and started the Virtual Communities program. • (More on resume)...

• Oversaw the day-to-day operations of the business with a high level of autonomy. • Coordinated cross-functional activities between 4 departments. • Managed sales updates and inventory records between two websites and 3 databases. • Supervised logistics and coordination of domestic shipping. • Performed professional photography of finished merchandise to list on the company websites. • Interviewed, trained, and managed a team of 6 technical employees.