Danielle Sparling: Senior Program Admin in San Diego, California

Owned the processes of bid and proposal cycle for 12 programs, communicating project vision and task lists to project members, collaborating with the project manager to create bases of estimates, winning approval of internal stakeholders, and supporting customer negotiations - resulting in over $20M in project awards. ● Maintained customer logistics support and monthly deliverables for 4 USAF and foreign military contracts, working closely with our subcontractor and Cubic teams to guarantee efficient repairs and returns for international bases. Physically handled majority of shipments when shorthanded to optimize workflow - saving programs over $2 million in penalty fees. ● Quantified risks and financial performance for my portfolio during monthly management reviews and worked to resolve internal and external lags to meet project deadlines - eliminating project risks by up to $40k per project. ● Collaborated with Business Development to create promotional films for Cubic's latest Air Defense product offering. Autonomously obtained training on the product and video editing software to accurately convey product value and sell to our target market. Videos were used at 5+ trade shows this year.

Spearheaded department-wide implementation of an agile framework through Jira, inputting ongoing projects and providing visibility to timelines, project tasks, and backlogs for multiple epics. Increased team efficiency by an estimated 15%. ● Investigated quarterly release communications for redundancy; improved customerfacing and internal communication efficiency by consolidating email marketing efforts, creating an index of educational resources on our digital platforms, and promoting these updates to boost utilization. ● Managed my department's intern program, providing intentional tasking and 1:1 mentorship. Consulted with SMEs to define scope, timing, and process for assignments with a focus on career development and meaningful results. Resulted in 20 projects completed in 4 months. ● Partnered with product development team to implement new user experience software into Calix's digital Community. Created content to guide users through site offerings and promote events. Launch of Pendo guides and a resource directory resulted in an uptick in active users, exceeding quarterly goal by over 100%.

Delivered monthly data reports across 4 programs with a focus on customer persona and the impact of subscription on user engagement, providing feedback to program owners and presenting summaries to executive leadership. This scaled into the development of automated dashboards, allowing our team to easily track touchpoints throughout the customer engagement lifecycle. ● Initiated and maintained a weekly news report, collaborating with program owners to provide engaging updates and showcase achievements. Increased company awareness of programs and broadcast resources through 48 posts. ● Redesigned and created copy for 12 first-touch communication emails for each of our service offerings, welcoming and providing resources for both technical and nontechnical personas. Onboarding customers' satisfaction rose by 30% in 2 months. ● Assisted rapid growth initiatives across all Community programs, executing simultaneous marketing campaigns and manipulating data to provide actionable insights. Resulted in the blossoming of persona-driven learning paths, 4 engagement events to bolster user interaction, and a 197% increase in active users.