David Avila: Account Manager in Paramount, CA

• Consistently and effectively manage a variety of business accounts located across the United States every month accomplishing metrics within established deadlines and ensuring a high level of customer satisfaction. • Collaborate with Account Executives to build and maintain strong relationships with new and existing clients • Negotiate with clients when needed to find resolutions to meet advertising goals and expectations • Advise clients regarding effective online strategies to enhance brand image on Social Media to increase site visitors and drive new business • Create original designs and engaging copy on client web products • Conduct market research to ensure copy is accurate, relevant, and tailored for the client’s target audience • Effectively use concepts of SEO & SEM, Social Media, and mobile apps to advise clients on how these assets can benefit their businesses • Assist clients in achieving prompt resolution when copy, design, or account management issues occur • Ability to handle tough conversations with business owners in a professional, solution-oriented manner • Leverage knowledge and experience in the use of Salesforce, Photoshop, and Wordpress to meet client needs • Selected to spearhead a special program working alongside URL Management Team and various major web hosting companies to identify and reinstate websites with network issues; successfully reinstated 70% of sites • Developed strategic and logical implementation of advertising strategies to increase brand awareness and generate new business for clients • Identify opportunities to upsell clients on additional services and products that are appropriate to meet their goals • Familiar and experienced with CPM, CPC, & CPA ads within Google Adwords

• Provide quality service and programs to a multitude of clients within the health and fitness industry, achieving high customer satisfaction ratings • Design and implement training strategies for diverse individuals that deliver desired results • Consistently and successfully work in a dynamic one-on-one or group environments, ensuring individual attention for all clients • Execute back-end operations of a small business, including: finance management, marketing, and client acquisition. • Active competitor in the Spartan Elites and Xterra Trail Race series • Maintain database of contacts, proactively contacting potential clients to drive new business and following up with current clients as necessary to ensure retention and loyalty • Increase revenue through promotional efforts, including social media campaigns and referral bonuses