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David Kaplan: Customer Service Specialist in Lakewood, CO

David Kaplan

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Customer Service Specialist
Lakewood | United States
Skills

No information

Interests
Camping
Mountain biking
Road biking
Skiing
Mountain bike races
Industries
Bike
Outdoor
Snow
HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

No information

Work experience
Image Impact Confections

Impact Confections

Customer Service Specialist | 09/2013 - Current

Process orders, order entry in MAS 200 system and SPS Commerce for EDI. Enter and pull sample orders, Email communication with brokers for order status and tracking information. Research shortage / damaged shipments and provide supporting documents for disposition.
Image Winter Park Resort

Winter Park Resort

Development Ski Coach | 12/1986 - Current

Part time weekend ski coach for Winter Park Competition Department, Development children’s ski program. Helping skiers develop confidence and learning skills that they can use for the rest of their lives. Preparing them to move into advanced programs to continue in either Alpine Race, Freestyle or All Terrain.
Image Novariant

Novariant

Customer Service Rep | 09/2006 - 03/2013

Receive and process phone and e-mail requests for technical support, parts, RMAs, and new sales related to systems. When technical support is requested, I define, diagnose, and resolve the issue rapidly and completely. Provide sales support including verifying pricing and marketing program for order entry in Syspro ERP, providing a confirmation, and scheduling a ship date. Requests for parts and RMAs require identification of exact parts by breakdown of system. RMAs include serial number verification and purchase date for warranty items. Sales inquiry includes defining customer requirements to determine which system would be best for the potential sale, providing pricing, and collecting contact details for future follow up.
Image DI Graphics

DI Graphics

Customer Service Rep | 05/2004 - 09/2006

Received orders e-mail, fax, phone and walk-ins. Processed existing items and fulfilled orders. For first time items, gathered art work, dimensions, application of product, estimated price of product and services, provided quote sheets to current and new customers. Communicated with Prepress and Production departments concerning art work, design, layout, and material lead times; extracted information from ERP system (Syteline) into Excel spreadsheets to follow orders all the way through to shipping due date for on-time-delivery.
Image Airwalk International

Airwalk International

National Accounts Rep | 02/2001 - 08/2003

Managed national account orders by tracking on a daily basis to insure that factory production and delivery stayed on schedule for on-time delivery to customers. Communicated with buyers via e-mail and phone for issues from price and terms to possible shipping extension. Worked with Finance on charge back issues from vendors, issued credit memos, ordered samples for buyers to review. Reported to Operations Manager and worked closely with Vice President of Sales and Sales Managers. Estimated and reported shipping numbers weekly for metrics reports to Vice President of Operations and Finance.
Image Kryptonics

Kryptonics

OEM Account Rep | 07/1997 - 05/1998

Processed orders, communicated with customers, scheduled and planned with sourcing department, provided customs documents to factories in Korea and China.
Image Bolle America

Bolle America

Customer Service and Key Accounts Rep | 05/1992 - 07/1997

Managed Key Accounts, received and entered orders, verified pricing and terms. Worked with sales reps, called on house accounts to sell and recommend products, attended trade shows to show and sell products. Special projects included set up and display of sunglasses for 200-store chain, as well as design and set up of a sunglass concept store in Aspen, CO.
Image Sport Obermeyer San Marco Ski Boot Div.

Sport Obermeyer San Marco Ski Boot Div.

Service Manager | 06/1984 - 05/1992

San Marco Ski Boot service and repair. Customer Service provided for parts and technical questions. Distribution-shipping and receiving, inventory cycle counts, annual inventory provided to auditors.
Education history
Image Barnes Business College

Barnes Business College

Certificate | 1989 - 1991

Image Red Rocks Community College

Red Rocks Community College

Certificate | 1998 - 1999

Connections
Companies (0)

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1501 Lincoln Blvd.#1014 Venice, CA. 90291