Derek Egbert: VP Operational Insights @ Vail Resorts | Collaborative Problem Solver and Leader | PMP | Lean Six Sigma Black Belt in Denver Metropolitan Area, TX

Led rollout of enterprise workforce management program by launching online scheduling platform across 37 resorts in North America to manage seasonal workforce of over 40k hourly employees. Managed cross-functional program team to develop and deliver technical scope, drive configuration activities, and to coordinate internal communications and change management activities across the enterprise. Program capabilities related to budgeting, staffing, and scheduling drove $9.6M savings in first year of the program. Designed and supported rollout of new parking reservation programs at Northstar and Heavenly in the Lake Tahoe Region for the 2023/24 season. New parking program increased carpool rates and spread morning traffic out over a broader period of time on weekends and holidays. Using internally developed metrics capabilities we saw 80% reduction in number of days with heavy traffic backups (30+ minutes) vs prior season at Northstar. Improvements in carpooling rates at Northstar unlocked resort capacity and was primary factor in the resort repeatedly breaking all-time daily visitation records by 5%.

Built a new capability at Vail Resorts to capture key lift operations data and translate into dashboards and key performance metrics where previously they had no metrics available to drive lift operations. Dashboards and enhanced metrics allowed resort leaders to better focus on driving performance at critical lifts and periods of time. From an enterprise view, this new data was used to shape lift investment decisions with data driven insights and supported design and approval of over $100M in new lift investments. Built new guidelines and processes for resorts to optimize lift performance through collaboration with lift operations leaders and through focused on-site observations. Across the 50 most impactful lifts in the portfolio that were in focus for this program, efforts drove a 6% increase in lift performance during high demand periods, this increased ridership would have been equivalent to capacity of $36M in new lift investments. Increased lift ridership performance supported a 30% reduction in skier waits over 10 minutes at the 14 in-scope resorts supported increased YoY guest experience scores for Lift Experience over course of my tenure. Consolidated 37 different Lift Operations training programs (each resort had a different program) into one harmonized enterprise training program. Led development of new content in partnership with key lift operations experts throughout the business resulting in a 3.5 hour comprehensive online training course.