Devang Joshi: Fan Engagement Representative in North York, ON

• Achieved team-high service with 42 in-seat visits in one game. • Ensured strategic distribution of swag items to fans each night and assisting in inventory management. • Providing championship customer service to fans entering the arena each night.

• Created promotional content and drafted emails through MailChimp. • Created and executed several email marketing campaigns and monitored email performance through trackable links through Google Analytics.

• Organized corporate events with up to 1000 attendees, while developing the budget, ordering promotional items and maintaining inventory. • Created content for social media and managed the day-to-day social posts and curated weekly reports to monitor success.

• Created effective social media content like photos and videos to gain 325 followers on Instagram, 250 on Facebook and 60 on Twitter while increasing engagement rate by 15% and event ticket sales by 10%. • Created engaging campaigns and landing pages for lead-generation across various channels using MailChimp and WordPress. • Improved website visits by 373% and reduced the bounce rate of the site pages by 5% through SEO. (using google analytics, AdWords, Salesforce)