Dominic Siow: in Hacienda Heights, CA

Improved product marketing objectives by constructing communication initiatives, branding strategies to increase client outreach Managed company's limited marketing budget and associated market P&L to develop / execute marketing strategies, budgets, and sales plans for E-Commerce Golf business segments Capitalized on industry marketplace trends to strategic solutions and enhance business operations Implemented new SEO / SEM strategies, Google analytics to increase conversion rates Executed trade shows for client partnerships on time and within budget Provided research and development on Golf Equipment and Accessories products to showcase benefits and retain customers

Maintained up-to-date on business operations as well as positive and negative impacts. Improved the efficiency of daily operations through better strategic and tactical planning, improved quality control standards, enhance marketing and stronger systems management in Assembly, Logistics and Inventory Control departments. Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports. Managed and allocated staff and material resources to meet production goals. Created an automated inventory system to limit inventory discrepancies.

Investigated and resolved customer inquiries and complaints in an empathetic manner Increased customer retention by developing and offering unique discount options while driving interest in new product lines Directed training of new team members and mentored each to promote productivity, accuracy and friendly service Maintained up-to-date knowledge of product and service changes Evaluated interactions between associates and customers to determine areas in need of improvement Followed-through on all critical inter-departmental escalations to increase customer retention rates 2620 Garona Drive, Hacienda Heights, CA 91745 626 • 806 • 6888 ultramanxo96@gmail.com Effective liaison between customers and internal departments Collected customer feedback and delivered reports to leadership to promote correction Improved customer service initiatives by streamlining sales and order management processes. Built partnerships with product management, support, and technology teams, as well as, sales, finance and operations departments to streamline processes