Don Ramsey: Inside Channel Manager in Oregon City, OR

As an Inside Channel Manager (ICM) I developed new and sustained lasting Channel Partners and sales. I did this by contacting, establishing and maintaining trust and a good working relationship with current and new Partners. All while working closely with internal departments and leading the development of channel programs. This was accomplished by; improving client utilization. Resolving Partner and end-user issues and concerns. Preparing and delivering customer presentations. Facilitating all communications with resellers. Forming plans for increasing market share. Communicating Channel activities to territory Partners, leadership and team members. And Monitoring competitor activity. * Double the number of Partners for territory in three months at inContact * Worked opportunities with other vendors, i.e. Salesforce.com, Verizon & AT&T, to improve sales * Exceed the goals set for all ICM's in first quarter * Received verbal and written recognition from Director of Channel