Eden Giovanni: Administrative Assistant in Los Angeles, CA

-Responsible for processing mail, answering phones, and ordering supplies. -Responsible for processing sales reports for account managers. -Maintains and manages computer files and filing of supporting documents. -Responsible for information research, filing, and check deposits. -Responsible for entering receipts into appropriate QuickBooks file. -Responsible for disputes and chargebacks. -May perform other administrative or office duties or projects as required or as assigned.

-Point of contact customer service for US Store locations and E-Commerce website. -Worked as lesion for international customers inquiring for international store locations. -Constant communication with Departments, Store Locations, employees and Owners. -Investigate customer's problems and find solutions. -Communicate with customers via phone, email, or live chat. -Hire, train, and terminate customer service agents. -Handle major incidents that cannot be resolved by agents. -Resolve complaints and order issues. -Issue refunds to customers. -Oversee product exchanges and returns. -Analyze data and statistics. -Compile and print reports on overall customer satisfaction. -Isolate and identify areas of improvement. -Train agents on how to adequately address problem over the phone or how to write correspondence. -Work with management on customer service initiatives. -Utilize social media to respond to customer complaints and praise.

-Achieved overall customer satisfaction. -Track and confirm package processing, shipping, and arrival. - Attain customer files and order data. - Multitask under high volume of orders, phone calls and emails. - Respond to customer questions, concerns and feed back.

-Meet expectations accordingly to store needs. -Initiated all eight-customer service policies when helping a customer. -Multitasked under a high-paced environment with zone safety.