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Erin Lana: Administrator/Technician in San Marcos, CA

Erin Lana

Administrator/Technician
San Marcos | United States
Skills

No information

Interests
Old cars
I enjoy screen printing
Vintage apparel and furniture
Adventures big or small
And i am an overall sports nerd.
Industries
Lifestyle
Outdoor
Skate
Snow
Surf
HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

No information

Work experience
Image Basics N Beyond

Basics N Beyond

Administrator/Technician | 11/2013 - Current

Recruited by owner to support this growing company’s need for operational infrastructure and customer relations. ** Helped bring in new business, with 85% of retail traffic now coming from referrals based on trusted relationships with my former Apple coworkers. ** Created policies/protocols and a project-management approach that improved repair turnaround times and customer satisfaction. ** Work with Apple for compliance with Authorized Service Provider processes, invoicing, and documentation. Advise customers on repairs, upgrades, data recovery, and technology purchases. Customer Testimonial: “I’d pulled my hair out for months with calls to Apple Care and trips to the Genius Bar, with no resolution, but then I found Erin. She asked me one simple question that solved all the issues with my computer. Her upbeat attitude and attentive follow-up was a breath of fresh air.” Susan W., Customer
Image Apple Retail

Apple Retail

Genius Admin | 11/2007 - 11/2013

Promoted from Concierge to Genius Administrator, with promotion to a larger store in minimal time. ** Managed repair facility that handles thousands of repairs weekly. Prioritized repairs, allocated parts, and upgraded backend area to improve access to/safety of computers. ** Supervised 25 Apple technicians: scheduled staff to meet peak-hour needs, paired customers with appropriate Genius, and minimized customer wait time. ** First Genius Administrator in store’s history to attend 3-week Apple Certified Mac Technician training. Without prior technical training, graduated with a solid understanding of iOS devices, enabling me to better troubleshoot and present viable options for customers’ needs and serve as a resource to technicians, fellow employees, and managers. Manager Testimonial: “Erin has a drive to ensure all of our customers are completely taken care of…” Jason Ash, Senior Manager
Image Mission Viejo Nadadores

Mission Viejo Nadadores

Age Group Swim Coach | 01/1995 - 11/2007

• Coached swim teams, including one that won 1st place at State level—a first in the team’s history. Parent Testimonial: “My husband and I will be forever grateful for Erin’s influence on our kids’ lives … she went above and beyond teaching the fundamentals of the sport, and also incorporated lessons on sportsmanship, respect, discipline, and more – lessons that carried over to all aspects of their lives.” Shelley Barnes, Parent
Education history
Image California State University-Fullerton

California State University-Fullerton

Bachelor of Science (BS) | 2004 - 2007

Image Southern New Hampshire University

Southern New Hampshire University

Master's Degree | 2014 - 2016

Connections
Companies (0)

No information

1501 Lincoln Blvd.#1014 Venice, CA. 90291