Evan Kay: After Sales Technician/Customer Service Representative in Simi Valley, CA

Main responsibilities include assisting Giant Retailers, Giant Sales team and consumers with all technical and warranty issues on Giant products. Handles all phone calls from retailers, consumers and A.E’s for warranty and technical issues. Answer all phone calls and return voicemail/email in a timely fashion. Maintained a detailed Excel file that details all incoming calls. Utilizes available inventory to solve a variety of different warranty and sales issues.

Displayed a level of care and ownership over assets within my control to a level above and beyond how I would treat my own personal possessions. Treated consumers, dealers and Account Executives with a level of professionalism and respect that reflects well on myself as well as Giant. Maintained a clean and well organized truck and trailer that looks professional at all time. Supports Giant Bicycle retailers with product demo and clinic’s.

Duties require proficiency in the areas of sales, marketing and customer service. Sales success requires the selling of insurance protection packages that increase the revenue generated on each rental car. Responsible for marketing 35 accounts within the branch and won an area award for increasing the number of branch accounts by more than 25%. Customer satisfaction and service are extremely important to insure repeat business and future referrals.

Acted with integrity, honesty, and knowledge that promoted the culture and mission of Starbucks Coffee. Communicated clear and accurately in order to ensure effective store operations. Contributed to Starbucks success by leading a team of as many as 20 store partners to create and maintain the Starbucks experience for our customers and partners.