Gabriela Lopez Gomez: ACCOUNT MANAGER in Riverside, CA

STARTED POSITION AS DATA ENTRY AND BELOW WERE MY TASKS AND RESPONSIBILITIES * Received orders for multiple brands via e-mails, calls and fax * Enter/audit orders into our ERP system (Full Circle) * Manage multiple emails; order submissions and return requests * Manage office duties, mail out invoices, keep track of postages used by account/brand, file any paper work in alphabetical order by brand. * Answer phones and directed to appropriate account rep. * Provided account manager/customer service rep assistance whenever necessary I WAS THEN PROMOTED TO CUSTOMER SERVICE REP/ACCOUNT MANAGER, TASKS AND RESPONSIBILITIES ARE AS FOLLOWS * Assisted data entry with entering orders for the brands I managed * Process orders within customer's ship window * Managed up to 5 different brands * Send shipping reports on a weekly and monthly basis to each brand * Manage returns and create credit memos * Liaison between 3rd party warehouse and brand. Having constant communication that orders were shipping in a timely manner. Multiple warehouses depending on the brand * Received inventory/product and managed inventory within our system * Provide reports to warehouse as well as brand of inventory as needed or when big discrepancies happened * Worked with the brands to upload new product into our system * Generate upcs and upload them to GXS catalogue for major retail customers such as Nordstrom, Bloomingdales * Import orders from various sources or order submission, EDI, shopify, nuorder, joor * Send reports to brand on a weekly, monthly basis on inventory or orders to be placed for production * Keep a "bible" by brand based on point of contacts, processes * Kept a weekly report on my desk of orders working on releasing