Gabriela Lopez Gomez: ACCOUNT MANAGER in Riverside, CA
Gabriela Lopez Gomez
ACCOUNT MANAGER
Riverside | United States
Skills
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Interests
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Industries
Fashion
Summary
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Activity
Projects
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Work experience
TREVCO
ACCOUNT MANAGER | 08/2021 - Current
Trevco acquired Suburban Riot in Aug. 2021
Most of my tasks still remain the same as below as we haven't fully transitioned into one system.
* Worked with existing accounts and identified new opportunities with new officially licensed product launches
* Provided key reporting to accounting and sourcing during on-going integration efforts Assist by providing booking reports and shipped reports to upper management
* Provide accounting department finalized commission and royalty reports in a timely manner
* Lead customer retention and expansion efforts during acquisition
POLYGON SOLUTIONS
DATA ENTRY/CUSTOMER SERVICE | 04/2014 - 05/2017
STARTED POSITION AS DATA ENTRY AND BELOW WERE MY TASKS AND RESPONSIBILITIES
* Received orders for multiple brands via e-mails, calls and fax
* Enter/audit orders into our ERP system (Full Circle)
* Manage multiple emails; order submissions and return requests
* Manage office duties, mail out invoices, keep track of postages used by account/brand, file any paper work in alphabetical order by brand.
* Answer phones and directed to appropriate account rep.
* Provided account manager/customer service rep assistance whenever necessary
I WAS THEN PROMOTED TO CUSTOMER SERVICE REP/ACCOUNT MANAGER, TASKS AND RESPONSIBILITIES ARE AS FOLLOWS
* Assisted data entry with entering orders for the brands I managed
* Process orders within customer's ship window
* Managed up to 5 different brands
* Send shipping reports on a weekly and monthly basis to each brand
* Manage returns and create credit memos
* Liaison between 3rd party warehouse and brand. Having constant communication that orders were shipping in a timely manner. Multiple warehouses depending on the brand
* Received inventory/product and managed inventory within our system
* Provide reports to warehouse as well as brand of inventory as needed or when big discrepancies happened
* Worked with the brands to upload new product into our system
* Generate upcs and upload them to GXS catalogue for major retail customers such as Nordstrom, Bloomingdales
* Import orders from various sources or order submission, EDI, shopify, nuorder, joor
* Send reports to brand on a weekly, monthly basis on inventory or orders to be placed for production
* Keep a "bible" by brand based on point of contacts, processes
* Kept a weekly report on my desk of orders working on releasing
Education history
EL CAMINO COMMUNITY COLLEGE
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