Greg Brosman: Operations Manager in Redmond, WA

-Ensured the daily success of 15 employees servicing routes throughout three zip codes. -Optimized daily routing to ensure 100% service success for an average of 1100 deliveries per day. -Managed vendors for vehicle maintenance and repairs. -Developed and compiled documents and spreadsheets using Google Suite and MS Excel to keep important vehicle, employee, and financial information organized and up to date. -Onboarded and trained new employees on defensive driving skills, scanner, route, and navigation tools, and company best practices. -Analyzed employee productivity vs hours worked to find and improve inefficiencies. -Adopt new technology to streamline and adapt operations to the ever-changing atmosphere of e- commerce.

-Educated and lead groups of 8 to 12 athletes through fundamental and advanced fitness classes. -Controlled the flow and timeline of multiple group classes per day. -Fostered relationships to increase membership sales and promote client retention. -Collected member feedback to help tailor the user experience to better serve the needs and wants of our clientele. -Implemented new marketing promotions to sell and create excitement around gym products, memberships, personal training packages, and specialty programs. -Utilized creative thinking to develop program modifications for alternate equipment requirements, extra large groups, and adaptive/rehabilitative clients. -Honed motivational speaking skills that helped keep client focus and morale high.

-Promoted the growth of a new fitness start-up through local promotions and social media marketing. -Collaborated closely with the CEO to develop multiple revenue streams such as supplement and apparel sales. -Built relationships with prospective clients and local businesses to drive membership growth. -Aided in transitioning to a larger facility after business needs outgrew the previous location. -Coached group fitness classes and promoted the business’s core values.