Hallie Dunn: Account Operation Manager
Hallie Dunn
Account Operation Manager
United States
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Summary
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Activity
Projects
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Work experience
Outerspace OPS Inc
Account Operation Manager | 05/2020 - Current
• Work with clients to manage day-to-day operations including problem solving issues associated with receiving, fulfillment and light manufacturing
• Track metrics and KPIs associated with clients; Keep track of and tabulate client billings on a monthly basis; Inventory analysis
• Manage a team of warehouse associates; Hire and train additional staff; Forecast labor needs
• Maneuver inside various technology platforms to execute operational tasks on behalf of clients
• Communicate with clients regularly; Expedite and execute critical processes and tasks
• Coordinate with clients to scope out special projects; Relay instructions to the warehouse team on behalf of clients
• Instruct and educate with internal client staff on systems & processes
• Proficient in Shopify, Amazon, SPS, Deposco, and Shiphero
Vineyard Vines
Account Executive- Sales | 01/2018 - 02/2020
• Oversee, train, and communicate product updates and company initiatives to outside sales reps and in house reps
• Handle variety of accounts located on Long Island, NC, SC, GA, FL, Pacific NW, CO, AZ, & NM by catering to each client's
specific portfolio: constructing orders, scheduling visits, daily needs, going above and beyond for customer
• Analyze specific revenue generators for the brand relating to specific territories and awareness
• Maintaining productivity effectively in a fast pace environment and timely manor
Vineyard Vines
Assistant Account Executive- Sales | 05/2016 - 01/2018
• Build & maintain close relationships with customer and understand customers' demands
• Train and manage outside sales representatives
• Building orders for accounts and placing special orders
• Monitor all embroidery orders for golf division
• Travel to accounts and plan, execute, and attend visits for events or trade shows
• Knowledgeable on products, communicating promotions and information about new products
• Increase brand awareness in territories that lack business
• Increase revenue and growth of company
• Profound knowledge in Excel, Word, PDF, Outlook, Gmail, Bluecherry POS, NuOrder
The Lodge at Kauri Cliffs
Assistant Professional | 12/2014 - 02/2015
Golf Shop and Merchandising- Organized displays, became proficient in Micros POS and First Tee, promote the variety of services Kauri Cliffs offered
Maidstone Club
Golf Shop Manager | 06/2014 - 08/2014
Golf Shop and Merchandising- Purchasing and returns, accounts payable, special orders, proficient with Jonas POS, competent
with Excel, Word, and Quickbooks
• Tournaments- Order and set up prizes
Education history
Auburn University
Master of Business Administration
The Pennsylvania State University
Bachelor of Science in Recreation
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