Harsharaj Salvi: Project Manager in Kalyan, MH

Key Role and Duties: • Managing all stages of the project life cycle: Planning/Testing/Implementation and Closure. • Managing relationships and coordinate work between different teams at different regions/locations. • Post-deployment follow-ups such as metrics reporting, tracking and troubleshooting. • Preparing project plan and project related documents and procedures. • Following global standards and procedures & attending global meetings with service managers. • Providing firm-wide operational services. • Drafting and coordinate distribution of written End User Communications. • Participated in implementation of various ITIL processes to improve service delivery e.g. Security Configuration (OS + Application), Change Management, Incident Management etc., proper documentation and configuration information with ITIL Guidelines related to Incidents occurred. • Maintain Security Standards on all projects and ensure that the same has been implemented on all new projects. • Using ITSM application (Service Now & BMC Remedy) for submitting the deployments tickets, and generating reports. • Provide Status Reporting of team activities against the program plan and schedule. • Create Inspiring team environment with an open communication culture. • Listen to team member's feedback and resolve any conflicts. • Manage the flow of day-to day operation. Delegate's tasks and set deadlines. • Maintain an inventory of asset across the group. • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Key Role and Duties: • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary across group. • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. • Configure, monitor, and maintain email applications or virus protection software. • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. • Maintain an inventory of asset across the group. • Control operational budget and expenditures. • Manage backup, security and user help systems.

Key Role& Duties: • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Refer major hardware or software problems or defective products to vendors or technicians for service.