Haustia Ballam: Translator (Freelance) in Tampa, FL

- Translate from English to Portuguese - Build long lasting relationship with clients

- Deliver world-class customer service via in-bound call servicing - Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing - Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements - Communicate new and existing product offerings and value propositions relevant to the Card Member

- Worked within a queue-support model consistently meeting specific daily targets on the number of contacts completed - Organize customer reports in CRM - Provided technical and product support/troubleshooting - Guide new members onboarding process on how to use the service tool - Helping client to find the best program package that will meet their needs and goals - Resolved complex issues to ensure customer loyalty and drive value - Improved team collaboration via group chats to promote a unified client communication

- Provided an exceptional customer and member experience via phone, and email - Worked in fast paced environment with high call volume - Assisted sales team qualify new lead - Cleaned reports and cases to improve data quality in Salesforce CRM

- Directed air traffic on service ramp - Improved on-time departure from 82% to 91%

Provided support to 5+ nurses and physicians, helping assist 10+ patients by performing multi-tasks as directed by the team lead.

Time and Scoring Team Member - Informed visitors and athletes of event procedures

- Achieved top performer on a weekly basis - Provided solutions to all client questions Leadership Experience & Projects