Translator (Freelance)

Other Services

- Translate from English to Portuguese
- Build long lasting relationship with clients

- Deliver world-class customer service via in-bound call servicing
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through
multi-channel servicing
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car
and/or hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member

Travel Counselor

- Worked within a queue-support model consistently meeting specific daily targets on the number of contacts completed
- Organize customer reports in CRM
- Provided technical and product support/troubleshooting
- Guide new members onboarding process on how to use the service tool
- Helping client to find the best program package that will meet their needs and goals
- Resolved complex issues to ensure customer loyalty and drive value
- Improved team collaboration via group chats to promote a unified client communication

Support Specialist

- Provided an exceptional customer and member experience via phone, and email
- Worked in fast paced environment with high call volume
- Assisted sales team qualify new lead
- Cleaned reports and cases to improve data quality in Salesforce CRM

Customer Service Representative

- Directed air traffic on service ramp
- Improved on-time departure from 82% to 91%

Ramp Agent

Provided support to 5+ nurses and physicians, helping assist 10+ patients by performing multi-tasks as directed by the team lead.

Volunteer

Time and Scoring Team Member
- Informed visitors and athletes of event procedures

- Achieved top performer on a weekly basis
- Provided solutions to all client questions
Leadership Experience & Projects

Sales Representative

Find out detailed information about Haustia Ballam, Translator (Freelance) in Tampa, FL

Haustia Ballam: Translator (Freelance) in Tampa, FL

Haustia Ballam

Vernacular Language Services

American Express

WW (Weight Watchers)

Alta Resources

Airport Terminal Services

Gulf Coast Medical Center

International Olympic Committee

Conexão Original

Brigham Young University