Haydee Guzman: Operations Supervisor

Maximized sales goals and drove brand loyalty through training, development, and coaching of staff. Assisted with interviewing, hiring, and on-boarding of new associates. Completed weekly schedules for 100+ associates. Planned daily schedule and work flow for General Manager and 10+ managers and supervisors for maximum efficiency. Planned and executed seasonal rollouts, including weekly in-season management to ensure maximum business profit. Organized community service events. Built strong rapport with General Manager to develop store and inventory management skills.

Involved in organizing the Basket of Miracles and the Closet of Miracles programs by maintaining client information up to date. Regularly called to check in and follow up with families in order to provide the necessary resources they needed in a timely manner. Hosted families in the organization’s office when they came in for services. Performed clerical duties.