Heather Graham: Office Secretary in Lodi, CA

• Provided excellent customer service by greeting and assisting customers with questions, concerns, and ensuring their needs are met, and answering phones. • Responsible for the operation of cash register and balancing transactions, as well as running credit checks for line of credit. • Oversee six employees by providing guidance and positive discipline when needed, provide training, and resolve conflicts and errors. • Ensure all products are fully stocked and organized. • Had to learn everything good and bad about the products I was selling to customers, learn how to up sale and add on items to the sales, and had to learn how to safely size a customer properly on boots, helmets, and riding apparel.