Jacky Atienza: PROJECT MANAGER in Long Beach, CA

Utilizes talents in organization and time management to successfully juggle simultaneous projects for Infiniti Global and US clients. Has in-depth involvement in day-to-day tasks to allow for early identification of potential challenges. Manages project scope and timeline and executes changes in scope when additional requests are made. Leads weekly project status meetings and provides reports on project's status. Communicates directly with clients to advise on project matters. Helps identify appropriate resources needed and develop schedules to ensure timely completion of global projects with video, digital and print brochures, or web image deliverables.

Developed and tracked project schedules and estimates, monitored project scope, invoice tracking and account billing. Took complete ownership of multiple projects. Managed internal team's resourcing and time on projects. Responsible for data input to record deliverables in shotlists. Notifies account manager of delays to projects and provides solutions to meet or get close to deadline.

Managed social media channels. Maintained brand image by creating and curating engaging content. Facilitated social media contests. Created and optimized online user acquisition campaigns. Liaison between media ad networks, responsible for relaying budget and supplying creative. Managed company blog and created content for email campaigns and web pages.

Trained new hires in customer service, product specifications, and problem solving technical issues. Provided customer support for end users via phone, live chat, email, and social media channels. Consistently averaged 92% customer satisfaction month over month.