James Lesniak: Senior Director of Operations
James Lesniak
Senior Director of Operations
United States
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Summary
Activity
Projects
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Work experience
Tide Cleaners / Pressbox
Senior Director of Operations | 09/2018 - Current
• Transitioned to Denver market to support first market acquisition in company history.
• Led all in-market operations efforts to rebrand existing business to Pressbox followed by rebrand of all market assets to Tide Cleaners following Pressbox acquisition by Procter & Gamble.
• Rebuilt Market operations including employee replacement, vehicle replacement, logistics and routing rebuild, supplier review and transition, and technology porting process.
• Outsourced new building installation to 3PL partner while keeping market operations budget constant.
• Upon delivery of new internal tech system in July 2020, transitioned full tech stack - internal and customer facing.
• After interal decisions were made to transition business to a local franchisee, managed and executed full transistionary process on behalf of the franchisor.
Pressbox
Director of Operations | 05/2016 - 09/2018
• Selected to launch first new market in company history. Worked directrly with VP of Ops and Founder to launch market from scratch.
• Responsible for all facets of the market's operations including but not limited to hiring, staffing, quality control, supplier management, technology maintenance and troubleshooting, new building install, and customer support.
• Built and managed an ever-evolving static delivery route for market operation logistics informed by best-in-class logistics software and earned local market knowledge.
• Interviewed, onboarded and trained replacement to provide market continuity.
• Assisted with market sales and marketing efforts where appropriate
Threadless
Direct To Garment Manager | 06/2014 - 07/2015
• Responsible for all inbound 'direct to garment' shipments including reception, documentation, and tracking within Threadless internal system
• Managed external supplier relationships by building working rapport with administrators at screen printing partners
• Managed internal team at seasonal intervals when demand-driven scale up was required
Education history
DePaul University
Bachelors in Business Administration | 2010 - 2013
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