James Lesniak: Senior Director of Operations

• Transitioned to Denver market to support first market acquisition in company history. • Led all in-market operations efforts to rebrand existing business to Pressbox followed by rebrand of all market assets to Tide Cleaners following Pressbox acquisition by Procter & Gamble. • Rebuilt Market operations including employee replacement, vehicle replacement, logistics and routing rebuild, supplier review and transition, and technology porting process. • Outsourced new building installation to 3PL partner while keeping market operations budget constant. • Upon delivery of new internal tech system in July 2020, transitioned full tech stack - internal and customer facing. • After interal decisions were made to transition business to a local franchisee, managed and executed full transistionary process on behalf of the franchisor.

• Selected to launch first new market in company history. Worked directrly with VP of Ops and Founder to launch market from scratch. • Responsible for all facets of the market's operations including but not limited to hiring, staffing, quality control, supplier management, technology maintenance and troubleshooting, new building install, and customer support. • Built and managed an ever-evolving static delivery route for market operation logistics informed by best-in-class logistics software and earned local market knowledge. • Interviewed, onboarded and trained replacement to provide market continuity. • Assisted with market sales and marketing efforts where appropriate

• Responsible for all inbound 'direct to garment' shipments including reception, documentation, and tracking within Threadless internal system • Managed external supplier relationships by building working rapport with administrators at screen printing partners • Managed internal team at seasonal intervals when demand-driven scale up was required