Jamie Kim: Social Media Manager & Content Creator in Whittier, CA

? Provided mentorship and training to colleagues not only in the Customer Success department, but also in QA, Web Design, Content Production and Digital Marketing ? Built and maintained customer relationships leading to at least 95% CSAT scores on customer surveys and referrals for Customer Success and Sales Development teams ? Web Design/ Implementation Subject Matter Expert: Spearheaded design projects in collaboration with Web Design leads to create e-Learning resources and training materials ? Human Resources Liaison: Sourced and interviewed potential candidates across departments via Greenhouse and LinkedIn while volunteering for recruiting events ie. UCLA Career Fair ? Consulted clients on marketing strategies and social networking based on their specialty and geographical location while applying SEO knowledge and implemented regulations to ensure SEO content on efficient and mobile responsive client websites ? Utilized project management tools like SalesForce and Trello in order to accurately meet deadlines

? Provided training and leadership to Customer Service Representatives in order to handle customer requests in a timely and accurate manner, to develop long-term customer relations and to increase sales ? Sourced and interviewed bilingual candidates for the Customer Support and Client Success departments ? Built strong relationships with domestic and international vendors and buyers through daily communications via email and phone ? Oversaw export transactions which include sourcing, purchasing, logistics and quality control ? Planned and executed booth layouts and organized merchandise transport for world trade shows like the Dallas Apparel and Accessories Market in order to promote mittoshop and improve future sales ? Managed all social media accounts (Facebook, Instagram and Pinterest) by creating visual content and increasing engagement and online followers