Jay Robinson: in Lake Forest, CA

Build Customized Solution for Medical Practices • Support Clinical, Billing, Engage, Analytics, EMR/HER, and Mobile Apps • Taking calls from customers to help support the software. • Help Customers Installing/Trouble shooting software.

Retailer of Home Improvement, Construction Products, and Home Services • Assist Customers with question of home products and services. • Restock products. • Forklift license

IT services such as fully outsourced management arrangements, including full email management, hosted data backup, virtual private networks (VPNs) managed firewalls and monitoring/reporting of network servers/devices • Managed and worked the help desk. • Managed Calendar (for onsite work). • Monitor Customers site for issues.

Develops/Markets mobile software products, Services, and extensive line of PC software products for business & Home www.smithmicro.com • Managed three teams: Wireless, Graphics, and Consumer. • Grew the Support/Technical/Sales teams from 2 employees to 15 • Reduced Dropped calls to .015% from all time high of 98% • Add Chat to help service the customer base • AT&T etc. customers within a hour 20962 Monisha Lake Forest, CA 92630-6422 Cell 949-212-4137 E-mail robinjay1@gmail.com

Global provider of Digital Camera, Scanners, DVD Players and Personal Media Players www.mustek.com • Turned the company's Better Business rating of FtoanA+ in 6 months • Managed two teams (Support and Sales) • Reduced company's drop call rate of 67% to under 5% in 3 months