Jeffrey Dezelske: Writer/Copy Editor in Denver, CO

Clients include UrbanBound.com, the University of Minnesota Duluth, and AbleNet, Inc. • Develop topics and research to write Denver local interest guides for UrbanBound.com. • Wrote biographical articles on prominent UMD alumni based on direct interviews, highlighting personal/professional achievements and contributions to the University, by set deadlines. • Edited AbleNet projects on fast-paced production timelines for mechanics, consistency, and adherence to standards: ­ Curriculum product pre-sale web copy. ­ Mathematics curriculum case study packaged as a marketing collateral piece targeting educators. ­ Literacy curriculum teacher’s guides and student materials. ­ Special education testing materials adapted from Minnesota Department of Education (MDE).

• Sought out opportunities to apply advanced knowledge of Microsoft Word, Excel, and Outlook to create and implement customized forms, spreadsheets, and calendars for increased efficiency. • Managed multiple simultaneous care scheduling and coordination tasks in collaboration with direct care, social services, administration, and marketing teams, promoting efficient, client-focused action. • Exercised extreme attention to detail when transcribing physician orders into PointClickCare system, both in clarity of written instructions and mathematical accuracy of medication doses.

• Directed agency social media presence, researching to generate daily brand-enhancing content to maximize public engagement and monitoring competitors to assess best practices and opportunities. • Designed, wrote, and edited e-newsletter in Adobe InDesign and Microsoft Publisher to promote positive stories of outstanding team members, integrated with agency voice and branding. • Expanded contact network and cultivated relationships with business leaders and influencers through outreach and public presentations, leading to 400% increase in agency client base in less than a year. • Updated Alliance website content to ensure clarity, consistency of voice, spelling, grammar, etc.

• Developed and wrote content for internal sales newsletters and external direct mail and email campaigns focusing on special education industry news, upcoming events, and current promotions. • Maintained constant phone and email interaction with school district contacts and independent sales reps nationwide to coordinate trade show activities, provide order support, and schedule training. • ¬Collaborated with Marketing and CS teams to create post-sale product support PowerPoints for use by independent reps, including detailed speaking notes and animations to illustrate product features. • Analyzed data from Sage ERP X3 to track year-long sales activity by territory, with external data points applied in Microsoft Excel to create customized metrics for reports to CEO and VP of curriculum sales.

Temporary Position through GradStaff • Utilized effective professional phone communication to conduct market surveys in the United States, Curaçao, Fiji, Sint Maarten, and Guam, negotiating language and cultural barriers. • Tracked outcomes of call attempts, using attention to detail to identify any potential callback or additional contact leads and maximize number of surveys completed. • Assisted in market report generation by performing secondary online research, processing Qualtrics survey data in Microsoft Excel and PowerPoint, and proofreading report presentations.

Temporary Position through GradStaff • Wrote, edited, formatted, and proofed workflow instruction documents for medical technology orders, intranet wiki content, and email correspondence templates, ensuring clarity and consistency. • Prepared sales orders using Microsoft Dynamics CRM, Word, Excel, Outlook, and Adobe Acrobat. • Organized team meetings for collaborative review and editing of workflow documentation.

• Edited and designed print marketing collateral using Adobe Creative Suite and Microsoft Word, distributing through direct mail and personal networking. • Coordinated community events for 501(c)3 nonprofit, simultaneously running promotions and fundraising drives in collaboration with business leaders and association partners. • Photographed service events and festivals for use in public relations materials.