Jena DeMonica: Customer Service in Riverside, CA

- Provide quality customer service and customer care in support for Milgard customer base - Daily contact with Milgard Dealers and Outside Sales assisting with daily tasks which awarded me Employee of the Month, Quarter, Year and Service Representative for 2016 - Process and review warranty service requests in a timely fashion - Communicate professionally with Milgard external customers via phone and internal customers via walk ins regarding product and business issues - Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling. - Heavy data entry and account management – Knowledge of HFA and Sales Force

- Provide exceptional customer service to new & existing customers - Process incoming Service Calls via; Phone/Fax/Email - Daily contact with customers including Technicians, Dispatchers, and Parts Department to ensure on time repairs - Dispatch technicians; prepare schedules - Provide administrative support throughout the company - Heavy data entry and account management - Knowledge of PBS system

- Provide excellent customer service; make a point to remember each customer and build positive rapport - Process incoming Purchase Orders via; Phone/Fax/Email - Continued support throughout order; initial contact, shipping confirmation; quality assurance - Daily contact with customers including Carriers, Distributors, and Warehouse facilities to ensure on time deliveries - Daily interaction with internal areas; Sales Team, Transportation, Production Department, Inventory Control, and Accounting – which awarded me Employee of the Month in 2012 - Daily Shipping Notifications - Heavy data enter and account management - Accounts receivable - Provide administrative support throughout the company - Backup Receptionist as needed - Answer busy multi-line phone system; Make announcements using PA system - Knowledge of MAS200 system - Awarded Employee of the Month for 2012