Jennifer Dunham: Results-driven, dynamic and detail oriented Talent and Onboarding Operations Professional with over 12 years of experience in optimizing recruitment and onboarding processes. in San Clemente, California

▪ Successfully navigated a significant ownership change, adapting recruitment strategies and team dynamics to align with the new company vision and goals. ▪ Implemented a new applicant tracking system, Workday Recruit, which resulted in streamlining the recruitment, onboarding, pre-screening and IT processes while improving the efficiency in all areas of HR and allowed workforce reduction without jeopardizing the quality of the new hire experience. ▪ Developed and implemented dashboards, reports and training guides to streamline the recruitment and onboarding processes to ensure the key performance indicators (KPIs) are tracked for effectiveness of recruitment and onboarding strategies. ▪ Conducted an annual I-9 audit of over 3000 team members to ensure compliance with federal regulations, mitigating potential risks for the organization. Summarized findings for company risk consideration and action plan. ▪ Partnered with HR leadership and legal on reviewing and updating HR policies that included I-9, company sponsorships, record retention, offer letter language, job descriptions, candidate dispositions, applications and required new hire onboarding documents and learnings across 47 states. ▪ Oversaw a mighty team of two that onboarded over 1,000 new hires year over year. ▪ Performed over 40 confidential executive hires outside the normal process, ensuring a seamless transition for new hires. ▪ Managed Indeed and Glassdoor reviews to enhance recruitment, company branding and retention that included review, crafting company responses, metrics and escalation. ▪ In partnership with Marketing, managed the HR Department Internal Communications Marketing plan by creating an annual calendar and coordinating announcements for benefit, payroll, hot jobs, referral awards, compliance, performance, holiday, Workday tips and performance. This also included regular review of metrics and surveys to ensure producing effective and meaningful communications.

▪ Conducted full-cycle recruitment for 20-40 clinical and non-clinical positions across the United States with primary focus supporting the West Radiology Region. ▪ Partnered with hiring managers, compensation, benefits, HR business partners and other recruiters to best strategize to find and attract top talent. ▪ Succeeded in meeting and exceeding recruiting metric targets with year over year leading performance reviews. ▪ Served as a key player in recruitment/HR projects and implementation including annual/quarterly people review, internal/new hire process, school outreach/event coordination, Social Recruiting, OFCCP process, traveler (contingent) vendor process/management and company Veteran connection. ▪ Volunteered to support HR operations for general/COVID response and lead Team OneHR.

▪ Managed the full cycle recruiting process for patient and non-patient facing roles in the MI area. ▪ Collaborated with hiring manager to determine search strategy for specific requisition, execute established strategy, evaluate results and readjust tactics as needed to ensure capture of talent needed to fill the open position. ▪ Partnered with candidates throughout the interview process, scheduling phone interviews, in-person interviews, conducting manager and candidate debriefs, and negotiation offers. ▪ Supported the Recruiting Operations team to execute on sourcing strategies to build candidate pipelines of talent for critical hiring needs nationwide. ▪ Strategized and executed critical collaborating projects, which included acquisitions, the referral program, the internship program, vendor management program, iCIMS talent platform, school outreach and branding.

▪ Executed a broad range of projects and initiatives to enable successful efforts of the recruiting team, hiring managers and candidates. ▪ Responsible for managing up to forty new hire background checks a month. ▪ Collaborated to execute several key projects with the Sr. Recruiter and Director to create and implement iCIMS (candidate application system), FocusOne (vendor management company for all medical travelers), Direct Employers (OFCCP compliance and management), Internship program, Referral program, Acquisitions ranging from 2 - 250 new employees, School outreach that included marketing materials, PowerPoint presentations and processes. ▪ Worked closely with the HR Coordinators, HR Business Partners, HR Learning and Development team, HR Marketing team and the Benefits team to ensure aligned communications and processes to support the business. ▪ Reported to one Director and supported six recruiters.

▪ Liaised with candidates daily to create profiles and position applications. ▪ Facilitated interview schedules and activities including job fairs for the Irvine Company Apartment Communities, Resorts and Retail divisions. ▪ Tracked candidates in Virtual Edge and Recruitpoint. ▪ Procured background checks through ADP and assisted with verification of employment and reference checks. ▪ Reported to four Client Relations Managers and one Supervisor.

*Assisted associates with the public weekend programs and helped educate guests about the Ocean Institute *Rotated from station to station educating the public on the local ocean environment and current exhibits *Led science based artistic lessons

*Reported to three Sales Managers, assisted Director of Sales and Marketing and Catering department on occasion *Fielded lead calls and built contracts, files, billing applications, amenities and thank you letters *Organized and distributed materials for weekly staff meetings *Assisted with creating reports for sales team territories by state, zip code, area code and company profile *Managed client and guest appreciation reception including securing gifts for a raffle

•Up-sold contracts, secured billing and deposits, oversaw all rooms with reservations and front desk, communicated to all staff from *Executive Chef to Banquets on all meeting needs from set-up to special meals, coordinated shipping and receiving, and worked with all outside vendors from transportation to boating excursions •Interfaced with clients on daily basis and managed on average 20 meetings a month •Tracked meetings and events through DELPHI and Crystal reports •Managed and solved unexpected problems Accomplishments: Awarded “Manager of the Year” 2005 Awarded “Manager of 2nd Quarter” 2005

*Sold, coordinated and executed from start to finish weddings, rehearsal dinners and brunches ranging from 25-350 people *Coordinated on average three to seven weddings each weekend *Tracked weddings and events through DELPHI, Crystal reports and Outlook *Managed wedding workshops *Provided daily site tours and cost estimates, merged contracts, secured billing, scheduled future planning appointments, oversaw vendors from flowers to music, fielded questions during the planning stages, conducted detail meetings and tastings, oversaw all rooms with reservations and front desk, and coordinated wedding day logistics Accomplishments: Awarded "Hospitality Hero" March 2005

•Sold, coordinated and executed from start to finish meetings with sleeping rooms and social events ranging from 2-150 people •Tracked meetings and events through DELPHI and Crystal reports •Coordinated site tours and entertained clients •Represented the Resort at the Laguna Niguel Chamber functions Accomplishments: Nominated "Manager of the Quarter 1st and 3rd Quarters" 2003

•Assisted Director and three Catering/Wedding Managers with inquires, leads, site tours, contracts, banquet event orders, rooming lists, billing and overall client needs •Booked and coordinated all in-house meetings, receptions, training sessions and dinners for Resort Accomplishments: Awarded "Associate of the Month" August 2002 Awarded "Associate of the Month

*Planned and executed graduation luncheons, President’s and campus holiday parties, board meeting luncheons and dinners, silent auctions, and weekend trips for the University donors *Negotiated with hotels, caterers and rental companies *Managed budget, billing and expenses Accomplishments: Awarded “Outstanding Service Award” Seaver College, November 2000

•Planned and executed graduation luncheons, President's and campus holiday parties, board meeting luncheons and dinners, silent auctions, and weekend trips for the University donors •Negotiated with hotels, caterers and rental companies •Managed budget, billing and expenses

•Maintained accounts up to $11 million dollars, including Carrows Restaurants, Playboy Magazine, Kaiser Permanente, and Winston Tires •Planed media schedules, formulate budgets and flowcharts •Booked advertising within all different media types •Managed budgets and billing •Assisted with new business pitches and coordinated focus groups Accomplishments: Awarded “WOW Award” September 1997