Jennifer Tso: IT Helpdesk Engineer in Manhattan Beach, CA

Computer Solutions Group :: Los Angeles, CA Helpdesk Engineer Level 1 Managed service provider for small to medium sized businesses (5- 200 workstations/business). I provide problem identification and resolutions for services including workstations, servers, printers, networks, and vendor specific hardware and software. • Consistently ranked as one of the top 3 engineers (out of 10) for monthly Nilear “Score My Team” Contests, which is based on real time ticketing, invoice accuracy, billable hours and documentation • Routinely leads in the rankings for closing the most tickets per day and updating/creating documentation items • Default backup service coordinator/dispatcher while still working on helpdesk tickets when this employee is out

Managed service provider for 40+ small business clients (5- 70 workstations/business) including: schools, law firms, property management firms, hotels, & restaurants. • Regularly travelled onsite to clients for service calls • Go to person for Mac/Apple related issues • Completed an average of 5-10 helpdesk tickets per day remotely, while simultaneously working on long-term projects • Single-handedly overhauled documentation of client configuration notes in a central, organized database • Composed weekly blog posts for the company website

T Assistant/Multimedia Designer/Social Media Manager I wore many hats at this position and built a solid foundation on how to research efficiently to find solutions to solve any type of problem. • Highly trusted by the CEO/Founder to manage confidential information and fix any problem that occurred on her computers • Designed graphics and images used on client websites • Created original social media posts to drive sales for the LYM brand and clients • In charge of designing presentation slides used in LYM’s online video training modules