Jennifer Usi: Customer Support Representative in San Francisco, CA

Provide, on average, up to 200 written responses to customer inquiries per week in a timely manner Facilitate communications between company and third-party vendors on a day to day basis to help maintain brand image and cultivate an ongoing business relationship Primary liaison between customers and company

Assist families with day to day household management Provide care for children ages 1-11, including enrichment activities that facilitate in learning and development Daily socialization and recreation Creating strong bonds with all members of the family

Interacted face to face with customers and successfully met customer needs Trained over 30 entry-level associates in customer service, efficiency, and sales transactions Collaborated with fellow shift leaders to ensure proper delivery of products to customers