Jessica Niebuhr: Account Manager in Laguna Beach, CA

-Developing strong relationships with customer base in order to maintain a high level of customer satisfaction. -Managing the west coast territory for existing customer sales. -Evaluating client needs and accurately presenting the most appropriate Kaseya solution for their technical environment. -Answering all inbound customer service phone calls. -Working close with upper management, support & accounting for resolution of client inquiries. -Assisting customers with product requests, quoting & pricing. o Forecasting each quarter & meeting monthly quota. o Identifying upsell and cross sell opportunities within the customer base to closeout deals. o Generating quotes and orders through company’s CRM. o Utilizing NetSuite, Salesforce & Microsoft Excel daily to manage & organize existing customers & prospect accounts.

- Educated new customers on how to use features such as ticketing and billing. - Handled customer inquiries such as support tickets, sales transfers, sale inquiries, customer portal questions, billing/licensing questions, and other customer service related issues. - Trained new hires and created training documentation. - Office management- monitored break room supplies and managed monthly office orders.

May 2010- August 2010 Social Marketing Intern -Built SEO links for company's feature pages. -Developed and managed Kaseya’s social media accounts. -Created promotional campaigns for use on the Internet. -Responsible for product marketing e-mail communications. May 2011- September 2011 Customer Service Intern -Made customer service phone calls for follow-up and troubleshooting to ensure customer satisfaction. -Follow up calls for SaaS trial accounts. -Completing on boarding presentations for new Kaseya customers. -Customer Service Training

-Provided a friendly environment for customers and used product knowledge to help them choose items to purchase. -Monitored floor stock and replenished merchandise. -Assisted customers in locating merchandise. -Assisted in ringing up sales at registers and/or bagging merchandise.

-Responsible for opening/closing of the register and completing purchase transactions with customers. -Maintained friendly and professional communication between customers, manager & kitchen staff. -Assisted with food preparation.