Jessie Fallentine: Sales Director in Park City, UT

As NA Sales Manager I am responsible for the planning and development of business strategies for all commercial accounts within North America. I manage a team of over 30 sales reps and in-house employees. This includes active engagement and collaboration to achieve 50% sales growth since 2019. Cross-department communication and collaboration play a critical role for me across global channels for accurate forecasting, product line planning, team management, and sales planning.

• Building and growing the business relationships with Black Diamond’s key accounts through an exceptional level of customer service and account management. • Working together with buyers and MIS departments to promote a seamless, preferred method of electronic processing using EDI or the Business to Business web tool. • Assisting in the new hire selection process and responsible for training all new team members • Traveling personally to visit key accounts to maintain and promote relationships, work trade shows and events, preseason campaigns, etc. as needed. • Responsible for achieving sales growth, service goals and initiatives as identified by the sales management team. • Attend meetings to report on monthly budgets and sales analysis. • Assisting managers and dealers with operations regarding use and upkeep of B2B webtool.

Worked as part of a six to seven person crew to provide a safe, fun and exciting experience on a 13 to 18 day whitewater river trip through the Grand Canyon. Working roles included • Trip leader (working as the team captain to manage the rest of the crew and the trip participants). • Paddle captain (providing leadership and confidence in directing a six person crew of passengers to power a 14 to 16 foot paddle boat down river). • Head cook (managing all food for a two week trip making sure food is monitored and maintained for the duration of the trip, providing healthy fulfilling meals for 20 to 30 people every day, and creating a cook schedule for the crew). • Boat guide (maneuvering a 14 to 18 foot boat, oar or paddle powered, safely downriver through whitewater rapids). • Hiking guide (leading passengers on physically and personally challenging hikes through the side canyons of the Grand Canyon). • Interpretive guide (providing interesting and accurate information about the canyon ranging from a variety of topics including but not limited to geology, flora and fauna, and local histories). • As a top guide within the company assisted in training new and prospective guides, properly demonstrating company policies and effectively demonstrating excellent guiding practices. • Additional duties included helping to facilitate passengers’ experiences while in the canyon, as well as helping to make their camping and river trip as fun, safe and comfortable as possible.

As warranty manager, problem solving responsibilities included • Communicating directly and effectively with customers regarding warranties on products to satisfy them completely. • Coordinating with manufacturers on amenable resolutions to warranty problems while maintaining a low cost alternative to the store. As a customer service representative, duties included • Providing excellent customer service with general knowledge of store products and services to patrons. Other duties included but were not limited to • Continuous merchandising of store product to keep the store looking fresh and displaying goods pertinent to the daily demands while maintaining a high level of customer service to store patrons. • Acting as a liaison between management and retail employees, taking care to effectively communicate messages from management to fellow employees as well as assist with managerial duties such as new employee training. • Cultivating good and prosperous relationships with merchant representatives.