Joey Wakefield: Capacity Planning Manager in Arvada, CO

* Responsible for the growth of accounts gross margin and overall volume to increase customer footprint with Coyote * Oversee the management of shipment pricing and make sure that it is aligned with the current market costs while providing transactional rates based on the market trends in the industry * Responsible for quarterly project based pricing of large enterprise accounts on Primary, Back-up and spot lanes across the country * Manage the acceptance and freight costs of the key contractual and transactional business, totaling over 6,000 loads a month of over the road and intermodal freight * Accountable for educating operations representatives and carrier representatives about the ever-changing transportation market and factors that cause these changes. Teaching and coaching them daily on how these effect their daily routines and jobs. * Continually tracking the growth of accounts with the use of spreadsheets and running reports * Presenting information on the transportation current market on a weekly basis to operation team management as well as senior management

* Created and managed a portfolio of 30+ carriers * Developed an account to be the most profitable account in the C.H. Robinson Rochester office through reputable service, increasing their volume by 570.3% and their office revenue by 370.8% * Developed and planned dedicated lanes to obtain consistent business for both our customer and carrier by quoting and negotiating lanes * Conducted business reviews and face to face meetings with carriers to further develop our relationship as business partners

* Developed an intricate knowledge of logistics and supply chain * Conducted needs assessments for customers and proposed solutions to those needs * Managed customer relationships of 20+ customers on a daily basis * Took charge of client service issues through the point of resolution Utilized Microsoft Excel, Word, Outlook on a daily basis Skills and Program Knowledge * Microsoft office Suite including Excel, Access, Word, PowerPoint, * Ability to provide feedback and constructive criticism to team members * Coaching, empowering and working on the development of team members * Organizational, project management, multitasking, planning and leadership skills * Ability to come up with key performance indicators for operating team members * Strong communication and negotiating skills * Proficient in Navisphere and Bazooka platforms