Jordan Harris: Technical Support Rep in Laguna Niguel, CA

In this Capacity I am employed to service and assist Super73's large customer base with any technical related issues they may come across in ownership with their bikes. This role requires me to have an extensive knowledge in bike mechanics, customer service skills, and also sales skills. In addition this role requires knowledge on inbound and outbound shipments, extreme proficiency in computer skills, and time management.

In this capacity I am employed as a Shift Floor Lead to ascertain the needs of our customer base and ensure that they are informed of our product offering, as well as running the floor and setting great example for employees. In the competitive market place of Athletic Apparel, I am often asked how/why are we better than our competition and I relish the opportunity educate the customer on how our fit and features will meet their needs. I find that often the potential customer is looking for guidance in what to choose i.e. Right Size, Color Match and Material choice. With this knowledge and my past knowledge of Retails Sales I am able to successfully close most of my potential sales with satisfaction that leads to future repeated sale by our customers that remember the attention to detail that I imparted in their previous purchases.

In this capacity I am employed to access the needs of our customer base to direct them to the best eyewear that fits their style and budget. Our clients expect boutique service and in my duties as a stylist I ensure that the clientele receive superior service and satisfaction. In my daily duties I am charged with opening and closing shifts to ensure maximum operations and efficiencies.