Jordan Knox: Streetwear Buying in Seattle , WA

Provides exceptional customer service to 1,000+ Nordstrom employees, vendors, and guests from a variety of different cultural and geographic backgrounds at the corporate HQ by welcoming them into the building and maintaining company safety/security standards. Developed and delivered a training by agreed upon deadline on Nordstrom history and culture for 12 Corporate Asset Protection Investigators and 4 Team Leads in the recently launched Operations Center to help them understand the service orientation and organizational structure of Nordstrom. Served as Asset Protection Representative for the Nordstrom Designer Employee Sale (which achieved 100% sell through) and the Nordstrom Designer Jewelry Sale to maintain safety/security standards during the event in the sixth avenue corporate HQ building.

Provides quality instruction, engages with approximately 45 students per quarter, and mentor’s students toward desired professional and academic outcomes.

Developed a program for Nordstrom customers who were traveling, to review menus from 50+ local restaurants and make reservations for them, in the newly established Concierge Department at the Downtown Seattle Nordstrom to provide exceptional customer service. Started an Instagram account with 4+ posts per month featuring compelling merchandise and new product arrivals to build clientele as a new FLS Salesperson in the Home Department at the Downtown Seattle Nordstrom. Accurately completed markdowns on 100+ products 4 times per month to increase sell through of discounted merchandise, as an FLS Salesperson in the Home Department at the Downtown Seattle Nordstrom.

Revitalized the external Department of State website, over the course of 6 months after staffing reductions threatened the outcome of the project by working overtime to edit and streamline detailed submissions from 7 divisions with a 100% acceptance rate enabling project completion by the agreed upon deadline. Ensured flight information and hundreds of other important aspects of the Assistant Secretary’s travel materials were delivered promptly, by working overtime when regional military conflict introduced significant uncertainty immediately preceding his departure for the Middle East. Liaised with high-level Peruvian delegation, including the Vice President of Peru to generate diplomatic support within the U.S. Department of State for Peru’s bid to join the OECD, when my supervisor couldn’t attend at the last minute due to an important scheduling conflict.

Liaised with the production and sales teams at Ebbets Field Flannels during the extremely busy holiday season, managing 100+ custom wholesale orders in Microsoft Excel and Asana, completing digital payments, and coordinating samples.

Designed action plans, developed inventory maps, and partnered with operations department regarding luggage, housewares, china, and crystal products, while managing a team of 25 employees to complete inventory after the close of two extremely busy holiday seasons, when my supervisor was out sick and unable to serve as inventory manager. Taught product knowledge to a team of 10 talented home department salespeople through the development of an interactive series of word search activities containing information relevant to Calvin Klein merchandise, to decrease the amount of merchandise returned to the store due to product recommendations that didn’t work out for customers. Successfully led regional efforts to drive mobile point of sale transactions by teaching salespeople how to use the devices efficiently and accurately. During the 2012 holiday season, Macy’s downtown Seattle was 1st in the region and 5th in the nation in processing mobile point of sale transactions using the devices.