Kaitlin Hilts: Director of Operations in Orange, CA

• Provided direct support to President of the company in daily tasks • Assisted with key accounts, researched products and put together client proposals via Power Point • Communicated with vendors and clients to create unique promotional products, stay within client’s budget, ensure timely delivery of products, and guaranteed customer satisfaction • Cold called on local businesses and managed 30+ accounts from previous outside sales representative • Represented company at trade shows and other events, both as an attendee and exhibitor/sponsor • Managed and created content for 7 social media accounts across various platforms, tracked website analytics and utilized CRM software to run campaigns.

• Provided all aspects of office administration in a busy Chiropractic office where patience, competency and multi-tasking skills were essential. • Successfully managed 20-30 daily appointments and stayed on top of rescheduling and confirming patients • Managed insurance payments and plans for 200+ patients • Negotiated and advocated patient billing issues with insurance companies to ensure appropriate reimbursement occurred and patient care was not compromised. • Processed patient and insurance payments to facilitate accurate cashflow.

• Managed a busy retail store ensuring that the No Fear guidelines were observed while maximizing profitable sales. • Maintained store visual appearance and housekeeping standards to provide an enjoyable customer experience. • Took over the store in March of 2011 as a manager when sales were below budget and the store was on the verge of being shut down. Increased our annual sales by 62% that following year, consistently surpassing sales goals by constantly engaging in customer facing sales, reaching out via marketing through social media. • Store ranked #1 in district for revenue increase over LY. • Responsibilities included hiring, training and supervising a staff of 6-10 management and sales associates, accurately managing cash flow and inventory control, and day-to-day store operations. • Provided leadership as the store level marketing representative for Northern California, leading upper management on specific marketing directives and initiatives each week.