Karen Cantrell: President, Sales, Operations & Business Development in Bozeman, MT

Create the overall sales and operations strategies for RMC in 10 offices serving 30 destinations. Oversee General Manager's, as well as direct oversight of all employees in assigned destinations. Responsible for direction of sales strategies, development, operations, and cultivating and nurturing client / customer relationships across the brand. • The start of 2020 shows us pacing ahead by over $2 million to the same time last year. • 2019 resulted in the highest gross profit the company has ever seen with 80% of the offices achieving 100% of goal or higher • Established Assistant General Managers in all destinations to ensure each office had an on-site leader • Implemented high-five Friday emails to recognize the rock stars of the company each week - saw employee engagement rise from about 10% participation to 95% participation • Internal survey's on leadership rose from an average of 75% to 90% • Worked with CFO on streamlining reports to ensure all clients/contacts had a personalized touch point from the executive team • Created bi-weekly calls with all leadership to ensure all information was disseminated internally - each participant was tasked with listening to a 20-30 minute podcast and sharing with the group on how to set better examples internally • Worked with Marketing Director to ensure all external communication was consistent with RMC's brand • Co-Created custom events with luxury hotel partners around the world

Lead the overall sales and operations strategies for RMC in 10 offices serving 30 destinations. Oversee General Manager's roles of assigned destinations, as well as direct oversight of all employees in assigned destinations. Responsible for direction of sales strategies, development, operations, and cultivating and nurturing client / customer relationships of assigned destinations. • 2018 brought the highest revenue RMC has ever seen as a company. • Assisted with the development and adoption of new invoicing methodology for RMC creating a more consistent pricing module and saving time for the entire company. • Consistently grew product offerings in each destination to ensure client satisfaction of repeat customers. • Assisted offices in reaching goals of 120% - 135% of goal. • Established the first ever exclusive agreement with a luxury hotel property • Co-Created custom events with luxury hotel partners around the world

Supervise all sales managers, operation managers, and directors in their respective region. Includes overseeing day to day operations, assisting with the development of sales plans, assisting with the development of proposals, work schedules, maintaining and developing good client relationships, and leading the development and implementation of effective strategy to grow and maintain RMC's DMC market share in each of its region • Within 3 years of opening its doors, brought one office from $1.3 million a year to over $4 million in the year. • After years of only hitting benchmarks of $2 million dollars, brought another office to consistently hitting over $5 million dollars. • Developed 3 internal colleagues into receiving promotions resulting in an increase of over !20% of net sales for each person.

• Achieved 127% of goal in 2014 for the Vail office • Sales Manager of the Year company-wide • Achieved a 5 out of 5 on all surveys from clients • Consistently produced flawless events across the state of Colorado

• Established a reputation with all hotels that RMC was the DMC of choice in the Vail Valley • Created relationships with all vendors to ensure that perfection was the expectation of all events • Worked on the first in-house contract with a new luxury property in Vail • Reached the highest revenue numbers the company had seen in Vail • Led teams in other Colorado destinations on sales calls and sales initiatives

• Had the highest attended annual Gala ever attended • Highest sponsorship amounts for golf tournament • Created and executed the first 5K run through the Chamber - revenue exceeded expectations by 50% • Consistently produced events and had the highest retention on Chamber members The Dallas Opera

• Expanded area of coverage for underwriting and created new underwriting avenues to support the station. • Held a retention rate of 95% of all underwriters • Annual fundraiser brought in highest number of donors and donations

Responsible for the coordination of all aspects of the Cowboy Calling Program: • Success included: • Consistently maintained a 70 - 80% fulfillment ratio of pledges to gifts received. • Worked with Annual Fund Director to design and create pre-call mailers, direct mail pieces and solicitations sent to OSU Alumni. • Updated Call Sheet Program to save money and maximize the use of in-house staff. • Continually averaged higher return campaigns than prior years. • Implemented a letter writing system to ensure more accurate recording of active pledges and thank you letters. • Designed a caller incentive program and solicited incentive merchandise from local merchants.