Katherine Tharle: Contracts Administrator in BALTIMORE, MD

• Track expiring, renewing, and modified NDA's, Teaming Agreements, Task Orders, Purchase Orders, and Subcontracts • Review and negotiate NDAs, Teaming Agreements, Referral Agreements, Consulting Agreements, etc. • Ensure accuracy and compliance on Representations and Certifications • Maintain a detailed, organized, and up to date filing system/log for all contracts • Maintain a detailed, organized, and up to date filing system/log for all NDA's, Teaming Agreements and Consultant Agreements. • Complete all assigned Data Calls as they pertain to new and renewing contracts • Generating contract-mandated reports • Assisted in administration of government contracts and subcontractor agreements -perform contract/subcontract administration activities and directly interface with U.S. Government counterparts, prime, and subcontractors to ensure timely response to requests and contractual requirements including responding to representations and certifications. • Assisted in pricing proposals and task order extension or expansion pricing requests. • Assisted with subcontractor pricing requests, negotiation, and approval. • Performed technical proposal and compliance reviews - provided analysis of solicitations, identify and made recommendations on potential risks, participated in proposal coordination, and assured compliance with solicitation requirements. • Prepared, route for internal review, and negotiate professional service and consulting agreements, non-disclosure agreements, and teaming agreements. • Compiled and analyzed contract related data and maintained historical information by updating TA/NDA/Contract logs. • Recommended changes to established policies to create efficiencies in job related responsibilities. • Working knowledge in Government subcontracting, FAR and DFAR application, Small Business Subcontracting Plans and CPSR requirements.

• Prepares intake package for new, amended, and renewing contracts. Prepares intake packages for corporate, Sales Representatives, and Office Managers records. • Reviews all Federal Government and GSA requirements to ensure compliance. • Properly maintains and updates contract database. • Responds to customer inquiries and requests. • Prepares monthly billing projections. • Generate contract-mandated reports. • Generating and delivering monthly invoices to appropriate customers. • Managing monthly collections. • Generating and delivering deficiency quotes in a timely and accurate manner. • Prepares intake package for new and amended deficiency quotes. Prepares intake packages for corporate, Sales Representatives, and Office Managers records. • Maintaining a sense of urgency for all clients when contacted about issues.

• Responsible for the day-to-day schedule of more than 15 employees and ensuring all shifts were covered as needed. • Responsible for handing out all paychecks on Fridays and reviewing them with employees to ensure they were all correct. • Scheduled most appointments for customers who called in looking to have their vehicle serviced. Greeted customers, helped manage upset customers, and come up with creative solutions for all situations in a timely fashion. • Screened applicant resumes and coordinated both phone and in-person interviews. • Answered and managed incoming and outgoing calls while recording accurate messages. • Opened and properly distributed incoming mail. • Greeted numerous visitors, including VIPs, vendors and interview candidates. • Helped distribute employee notices and mail around the office. • Assessed urgency and priorities before accepting or declining appointments and meetings with the Service Director. • Personally assisted and handled the Service Directors day-to-day schedule including phone calls, appointments, interviews, and department meetings. • Worked closely with Customer Service Managers at General Motors to access customers' needs and wants. • Responsible for handling all upset customers either in person or over the phone. • Made sure that all upset customers I was made aware of were taken care of before they left. • Responsible for replying to all Social Media reviews and comments made by customers. • Processed client rebate reconciliation, reporting, and check requests. • Effectively managed a call center style phone system with at least four calls on hold at once. • Managed at least 75 to 100 calls a day.

• Answered all phone calls in a timely and professional manner. • Directed all phone calls to the correct departments and the correct employee in each department. • Assisted Account Managers throughout the day with scheduling appointments with schools, mailing out flyers, faxing contracts, and filing all paperwork. • Organized the mail run every day. • Greeted customers as they entered the studios and directed them to the proper area. • Set appointments for customers to have Senior Pictures taken in our studios instead of at school. • Helped Account Managers meet strict deadlines.

(CLOSED) • Greeted customers in a timely fashion while quickly determining their needs. • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. • Responded to customer questions and requests in a prompt and efficient manner. • Engaged with customers in a sincere and friendly manner. • Built relationships with customers to increase likelihood of repeat business.