Kim Nguyen: Director of Operations in Dallas, TX

• Responsible for new hire training and was the point person for the sales team day to day questions. • Oversaw multiple territories (Midwest, Southwest & Canada) with annual sales over $10 million. • Built sales plan including opportunity map, focused on new consumers, competitor trends, forecast of sales, sales strategies, and resource requirements. • Developed multi-departmental relationships to elevate the brand and serve as a sphere of influence, coaching to understand customer wants and needs to direct customers to Bony Levy products. • Executed Trunk Shows/Events at Nordstrom - Developed action plan and partnered with stakeholders to execute a successful sales event, consistently delivering top volume. • Responsible for social media concepts and execution - Created and developed brand awareness via social media and print advertisement.

Managed day-to-day department performance, oversaw sales, inventory control, visual merchandising, housekeeping, security, administration, and compliance to company policies/procedures. • Interviewed, hired, trained, mentored, developed, coached, and evaluated performance of sales associates. • Motivated staff to achieve performance goals and ensure productive department operations. • Consistent collaboration with buyers, divisional regional merchandiser, and store manager. • Event organization and client liaison, development & execution of sales strategy. Core Competencies/Technical Skills Communication Strategies, Conflict Resolution, Content Creation, Cultural Awareness, Diversity, Event Management, Marketing/Promotions, Microsoft Office, Multitasking, Presentations, Project Management, Reports, Results, Sales Driver, Sales Planning, Data Analysis, Metrics, Problem Solving, Self-Starter, Team Leadership, Territory Management, Customer Obsessed, Fashion, Relationship Building, Strategy, Supply, Retail, Wholesale, Coach/Train